New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
CRM Featured Articles,
Posted 07 Nov 2008
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
CRM Featured Articles,
Posted 07 Nov 2008
A new model for explosive revenue growth.
Viewpoints,
Posted 07 Nov 2008
The popular on-demand CRM and ERP provider takes a bite out of yet another company's customer base.
CRM Featured Articles,
Posted 06 Nov 2008
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
CRM Featured Articles,
Posted 05 Nov 2008
Optimization will improve customer relations and increase revenue.
Viewpoints,
Posted 05 Nov 2008
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
CRM Featured Articles,
Posted 04 Nov 2008
Dreamforce '08: Salesforce.com cofounder, Chairman, and CEO Marc Benioff announces the cloud company's foray into Web sites and its integration with Facebook and Amazon Web Services platforms.
CRM Featured Articles,
Posted 03 Nov 2008
The acquisition aims to consolidate the market for email hygiene and correction services.
CRM Featured Articles,
Posted 03 Nov 2008
Social media is changing the face of CRM. Are you prepared?
Connect,
Posted 01 Nov 2008
A 60 percent failure rate suggests that process change requires behavior change.
The Tipping Point,
Posted 01 Nov 2008
Business continuity and disaster recovery are often overlooked.
Customer Centricity,
Posted 01 Nov 2008
A new reality emerges for the people-process-technology mix.
Reality Check,
Posted 01 Nov 2008
Voters are also customers, and customers vote with their cash.
Front Office,
Posted 01 Nov 2008
A new report looks at several on-demand application providers who are worth keeping an eye on.
CRM Featured Articles,
Posted 31 Oct 2008
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
CRM Featured Articles,
Posted 30 Oct 2008
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
CRM Featured Articles,
Posted 30 Oct 2008
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
CRM Featured Articles,
Posted 29 Oct 2008
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
CRM Featured Articles,
Posted 28 Oct 2008
|