Unified communications software vendor Objectworld offers a UC platform that lets companies keep their existing phone systems.
CRM Featured News,
Posted 20 Mar 2008
SAS Global Forum '08: The times, they are a-changin' -- and companies need to change, too, says one presenter.
CRM Featured News,
Posted 20 Mar 2008
The provider of workforce optimization solutions is seeking to provide a unified framework so contact center workers can achieve results faster and more efficiently.
CRM Featured News,
Posted 19 Mar 2008
VoiceCon 2008: In a pair of keynotes at this year's conference, Avaya and Microsoft executives lay out the future of unified communications.
CRM Featured News,
Posted 18 Mar 2008
SAS Global Forum '08: At its annual users conference, SAS unveils a new acquisition, once code-named "Apollo."
CRM Featured News,
Posted 18 Mar 2008
Expanding an existing partnership, the companies are expecting services-oriented architecture to help foster "seamless" customer-service integration.
CRM Featured News,
Posted 17 Mar 2008
The vendor ventures into the on-demand CRM waters by dipping its toe into one corner of the financial services market -- institutional asset management.
CRM Featured News,
Posted 17 Mar 2008
Microsoft Convergence 2008: While some analysts leaven criticism of Microsoft's Dynamics offerings with restrained praise, one recent report suggests the company "continues to lag rivals significantly" and should give up on CRM entirely.
CRM Featured News,
Posted 14 Mar 2008
According to statistics from a newly published study, organizations are realizing that "customer satisfaction" means far more than just "happy customers."
CRM Featured News,
Posted 13 Mar 2008
Microsoft Convergence 2008: CEO and President Steve Ballmer outlines his company's approach to business applications, expands a partnership, and drops some hints about strategy.
CRM Featured News,
Posted 13 Mar 2008
Contact center solutions vendor Aspect Software has a new UC strategy -- and the company says it starts with the customer.
CRM Featured News,
Posted 12 Mar 2008
The Web-analytics vendor introduces a new video-measurement function and a renewed focus on user-friendliness.
CRM Featured News,
Posted 11 Mar 2008
In addition to a long-rumored change in naming conventions, the software giant's Release 15 weaves social networking into on-demand CRM; also, a new Mobile Sales Assistant is unveiled.
CRM Featured News,
Posted 11 Mar 2008
Sage Software's latest CRM shift promises one step up in mobility and another toward integration.
CRM Featured News,
Posted 10 Mar 2008
With Salesforce.com's announcement of an iPhone-specific application, will Apple finally tackle the corporate world?
CRM Featured News,
Posted 07 Mar 2008
SAP CRM 2008: As advertising budgets shift to online efforts, customer care is where the money is.
CRM Featured News,
Posted 06 Mar 2008
Gartner Wireless '08: By heeding lessons learned, companies can help ensure they get the maximum benefit from mobile CRM deployments.
CRM Featured News,
Posted 06 Mar 2008
AIIM '08: With enterprise content management on the rise, users demand to have what's easy.
CRM Featured News,
Posted 05 Mar 2008
Meeting customers where they want.
Viewpoints,
Posted 04 Mar 2008
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