Business Problem: Failure to easily locate answers to customer inquiries.
Re:Tooling,
Posted 01 Dec 2008
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
Secret of My Success,
Posted 01 Dec 2008
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
Case Studies,
Posted 01 Dec 2008
The voice of the customer helps Intuit in an online revamp.
Case Studies,
Posted 01 Dec 2008
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
Case Studies,
Posted 01 Dec 2008
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
Case Studies,
Posted 01 Dec 2008
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Magazine Features,
Posted 01 Dec 2008
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Magazine Features,
Posted 01 Dec 2008
Readers respond to "full-service" and "on demand."
Insight,
Posted 01 Dec 2008
Entellium's crisis played out on Twitter, live.
Insight,
Posted 01 Dec 2008
Utilities have to contend with customers seeking more control of their power consumption.
Insight,
Posted 01 Dec 2008
Will the Grinch steal retail's favorite season?
Insight,
Posted 01 Dec 2008
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Insight,
Posted 01 Dec 2008
Banks are dropping like flies—or mating like bunnies.
Insight,
Posted 01 Dec 2008
Contact center surveying is evolving into enterprise feedback management.
Scouting Report,
Posted 01 Dec 2008
Before the markets hit the skids, companies had just begun to target customer experience.
Customer Centricity,
Posted 01 Dec 2008
The notion of Peak Oil has more to do with CRM than you think.
Reality Check,
Posted 01 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
Viewpoints,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
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