Consider CRM solution delivery as a phased progression of delivered business benefit.
Viewpoints,
Posted 01 Aug 2005
Get back to the roots of CRM with this refresher course on integration.
Magazine Features,
Posted 01 Jul 2005
A payment-processing leader learns the benefits of back-end integration.
Benchmark,
Posted 01 Jul 2005
The sources of discomfort are service-oriented architecture and the enterprise service bus model.
CRM Featured News,
Posted 16 Jun 2005
Additions to Business Objects' operational BI platform still require integration, but address the trend of operational and tactical analytics.
CRM Featured News,
Posted 06 Jun 2005
Month 12: To make good on its year-one deliverables Churchill Downs' CRM team must make believers out of everyone.
Diary of a CRM Initiative,
Posted 01 Jun 2005
Wireless carriers must nurture existing customers, not just focus on attracting new ones.
Insight,
Posted 01 Jun 2005
M&As left remote access provider Tarantella in an information silo trance; a new CEO called on SalesLogix to cast a customer-centricity spell.
Secret of My Success,
Posted 01 Jun 2005
CRM's original value proposition is the responsibility of the entire enterprise--not CRM alone.
Viewpoints,
Posted 01 Jun 2005
The wireless carrier is partnering with Good Technology to provide messaging services to business clients.
CRM Featured News,
Posted 01 Jun 2005
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
Magazine Features,
Posted 01 Jun 2005
Unisys and SupplyScape form a pilot program that will electronically track pain medications across the supply chain to ensure authenticity.
CRM Featured News,
Posted 31 May 2005
Large companies have noticed the relative low cost, ease-of-use, and quick implementation.
CRM Featured News,
Posted 26 May 2005
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
CRM Featured News,
Posted 26 May 2005
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
CRM Featured News,
Posted 24 May 2005
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
CRM Featured News,
Posted 23 May 2005
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
CRM Featured News,
Posted 18 May 2005
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
CRM Featured News,
Posted 03 May 2005
We hear from 5 companies that have worked for years to refine, realign, and improve their customer relationships, long after the project first went live.
Magazine Features,
Posted 02 May 2005
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