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Articles: Integration
Unified communications software vendor Objectworld offers a UC platform that lets companies keep their existing phone systems.
SAS Global Forum '08: The times, they are a-changin' -- and companies need to change, too, says one presenter.
The provider of workforce optimization solutions is seeking to provide a unified framework so contact center workers can achieve results faster and more efficiently.
VoiceCon 2008: In a pair of keynotes at this year's conference, Avaya and Microsoft executives lay out the future of unified communications.
SAS Global Forum '08: At its annual users conference, SAS unveils a new acquisition, once code-named "Apollo."
Expanding an existing partnership, the companies are expecting services-oriented architecture to help foster "seamless" customer-service integration.
The vendor ventures into the on-demand CRM waters by dipping its toe into one corner of the financial services market -- institutional asset management.
Microsoft Convergence 2008: While some analysts leaven criticism of Microsoft's Dynamics offerings with restrained praise, one recent report suggests the company "continues to lag rivals significantly" and should give up on CRM entirely.
According to statistics from a newly published study, organizations are realizing that "customer satisfaction" means far more than just "happy customers."
Microsoft Convergence 2008: CEO and President Steve Ballmer outlines his company's approach to business applications, expands a partnership, and drops some hints about strategy.
Contact center solutions vendor Aspect Software has a new UC strategy -- and the company says it starts with the customer.
The Web-analytics vendor introduces a new video-measurement function and a renewed focus on user-friendliness.
In addition to a long-rumored change in naming conventions, the software giant's Release 15 weaves social networking into on-demand CRM; also, a new Mobile Sales Assistant is unveiled.
Sage Software's latest CRM shift promises one step up in mobility and another toward integration.
With Salesforce.com's announcement of an iPhone-specific application, will Apple finally tackle the corporate world?
SAP CRM 2008: As advertising budgets shift to online efforts, customer care is where the money is.
Gartner Wireless '08: By heeding lessons learned, companies can help ensure they get the maximum benefit from mobile CRM deployments.
AIIM '08: With enterprise content management on the rise, users demand to have what's easy.
Meeting customers where they want.
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