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Articles: Integration
A New York State county plans to use mySAP CRM for first responders.
Critical for success is a balanced solution that meets the needs of both an organization and its customers.
Unisys predicts that integration will have a leading role in CRM initiatives next year.
The credit card issuer uses VoIP to integrate and manage its different contact center sites.
If an organization's IT and business units have misaligned CRM goals, it will not get an accurate picture of ROI.
Month 6: A team of thoroughbreds is moving Churchill Downs closer to a winning finish.
Companies must first address people and process issues to lead them to the right technology choice.
If the sales process is not aligned with the CRM goals, the implementation will fail.
Creating true ties with partners helps to optimize sales results.
Best Software believes the situations are isolated and under control.
The grocery service is using CRM to manage growth and harvest revenues.
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
Pivotal is working to make integration as seamless as possible.
According to new reports by the Economist Intelligence Unit, customer service issues and CRM initiatives have become a major factor in IT budgeting and prioritization.
The key to mass production of customer and prospect relationships is data velocity and data consolidation.
For every successful CRM installation the customer service landscape is littered with CRM projects that didn't quite hit the mark.
The techniques that assist data warehousing facilitate data fusion.
Things are improving on the corporate information-sharing front, thanks to a number of easy-to-use technologies that support casual knowledge transfers.
Bridging the chasm between CRM and minority business.
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