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Articles: Integration
Virtual Management announces the integration of Electronic Virtual Assistant into Outlook, enabling users to call in voice information to the Microsoft platform.
The quiet on-premise vendor fires a surprise salvo to compete with Salesforce.com; functionality is another key to the value proposition.
Why business size is more important than you think.
Shifting the burden back where it belongs.
Salesforce.com releases a version of its development platform unfettered by CRM, allowing OEMs to build on-demand services at will.
G-Force '06: Genesys highlights its Genesys-VoiceGenie integration road map at its annual user conference.
The company adds new ERP functionality to its popular on-demand suite, making it difficult for SAP to catch up in the race for the midmarket.
A report on ERP and accounting software places the QuickBooks publisher at the head of the SMB segment; Microsoft and Oracle have pull with the midmarket.
SAPPHIRE '06: The company highlights its hybrid on-demand/on-premise CRM offering, while persistently promoting its enterprise services architecture strategy.
SAPPHIRE '06: Amid "the industrialization of software," the German juggernaut continues its service-based strategy.
IBM launches its new business intelligence search application, which one industry analyst says represents the market in general.
Infor buys the enterprise software provider to create the market's third-largest software maker, competing directly with Oracle and SAP.
Magic Quadrant '06: This year's European CRM service provider quadrant reveals Accenture and IBM BCS as the strongest implementation partners.
The company shipped its real-time performance management tool, which, according to the company, will help monitor and improve the productivity of individuals and departments.
The company reveals a score of new applications, and renews its allegiance to the channel that supports it.
The deployment and use of open source BI is expected to increase as this new software application enters the mainstream.
The BI company announces a host of new data integration, cleansing, and dashboard products targeted for the SMB and enterprise market.
Tech obstacles to CRM success can be considerable, but others include process and people concerns--read here about two companies' experiences.
How CRM integrators aren't practicing what they preach.
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