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Articles: Integration
According to new reports by the Economist Intelligence Unit, customer service issues and CRM initiatives have become a major factor in IT budgeting and prioritization.
The key to mass production of customer and prospect relationships is data velocity and data consolidation.
For every successful CRM installation the customer service landscape is littered with CRM projects that didn't quite hit the mark.
The techniques that assist data warehousing facilitate data fusion.
Things are improving on the corporate information-sharing front, thanks to a number of easy-to-use technologies that support casual knowledge transfers.
Bridging the chasm between CRM and minority business.
The customer who opts in is the one you really want in the first place.
Voice over Internet Protocol (VoIP) promises to simplify the integration of phone, email, and Web for e-business communications.
The vice president must own whether or not the users perceive value from the CRM application.
SMBs want tools that can specifically address their requirements.
The firm's goal is to achieve a number one status across every single product it has.
One of the pieces that made [CRM] fall into place was the wireless component.
"I don't have any data for this, so it might even be true."
You want to know what kind of experience a partner has in your particular industry vertical.
Contact centers can help organizations create a significant competitive advantage. Here's how.
The new 5.1 release includes improved integration with Windows architecture.
According to a recent report from the Aberdeen Group based on a survey conducted in conjunction with CRMmagazine, a few companies have mastered this management.
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
Proactive follow up with customers is essential.
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