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Articles: Integration
The pairing integrates White Pajama's contact center and telephony functionality with Salesforce.com's on-demand CRM services.
In CRM magazine's premiere Service Awards we recognize the top customer service vendors and savvy customer companies that have yielded impressive results from their customer service IT implementations.
It is increasingly imperative to turn your attention to driving successful people-change now--before your competition does.
Integration is the linchpin to success; it can seamlessly bridge systems, or become a costly and time-consuming albatross. Following are five strategies for connecting the new with the old.
Testing is the process of exercising software to verify that it satisfies specified requirements and to detect errors. CRM application testers look at two broad areas: functionality and performance.
IDC states that 70 percent of the respondents to a recent survey on standards agreed that the future of software depends on them.
Business process fusion is the transformation of business activities that is achieved by integrating previously autonomous business processes to create a new scope-of-management capabilities.
Government agencies are under increasing pressure to control costs, improve productivity, and deliver better products and services, but government agencies also face their own set of CRM challenges.
Today PeopleSoft is announcing the first major series of integrations between PeopleSoft 8 and JD Edwards suites.
Unique considerations specific to CRM projects fall into two groups: those things you must do, and those things you must avoid.
Accuweather has blended UpShot into its systems, making day-to-day operation easy for users to maintain through security, added reports, new reports, and new processes they themselves put in place.
The logical choice for Waters Corp.'s large implementation was to stick with a vendor it knew.
Business process fusion will drive stronger alignment of IT with core business processes, and provide linkage of operational and management processes with a true end-to-end scope.
Successful CRM programs boast the common denominators of participation from all levels of management and personnel, understanding of current business challenges, detailed examination of infrastructure and information system capabilities, business process review, data availability, and project ownership.
Travelex's SFA and CRM pieces were not integrated with the processing system, so the sales group refused to use it; Travelex decided to trash its system in favor of another solution.
U.S. call center spending in the financial services industry between 1998 and 2003 increased by 118 percent; Customers are looking for better integration between applications, information systems, and portals; and companies are getting into offshore BPO, but enterprises should also examine the benefits from offshore "insourcing."
Mobile technology coupled with CRM lets the corporate office receive timely field intelligence collected by mobile professionals, and mobile technologies help sales representatives and field service workers stay current with their accounts and customers.
Business-process fusion is the transformation of business activities achieved by integrating previously autonomous business processes; it is key to achieving integration.
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