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Articles: Integration
Unisys and SupplyScape form a pilot program that will electronically track pain medications across the supply chain to ensure authenticity.
Large companies have noticed the relative low cost, ease-of-use, and quick implementation.
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
We hear from 5 companies that have worked for years to refine, realign, and improve their customer relationships, long after the project first went live.
The company is using CRM to put the force back into sales force automation.
Companies that learn to recognize and avoid them can realize the long-promised benefits of increased productivity, greater customer satisfaction, and better employee satisfaction.
Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
Month 11: Dragons, snakes, and oh yeah, here comes the finish line.
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
Channel management and communications merge in the partners' new single-click integration.
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
Our Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services.
A commitment to matching your support infrastructure with your revenue growth will make a tremendous positive impact.
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
Best-in-class companies are migrating to profit centers by reorganizing their contact centers to handle cross-selling and upselling opportunities.
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