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Articles: Integration
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
Our Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services.
A commitment to matching your support infrastructure with your revenue growth will make a tremendous positive impact.
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
Best-in-class companies are migrating to profit centers by reorganizing their contact centers to handle cross-selling and upselling opportunities.
Month 9: Recognition programs offset the tedium of data integration work.
How to maximize the integration of your Web-based CRM and labor management systems.
Siebel's group vice president focuses his DCI keynote address on best practices for valuable analytic data.
New Amdocs 6 product, services, and strategic partnership are targeted for telecommunication providers.
S1 aims to transform financial call centers into relationship centers.
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
The open source developer rebrands its core application to better reflect its ease-of-use.
Data quality procedures ensure that data is consistently applied to stringent specifications.
Marketers are seeing solid ROI from new technologies.
Project Genesis launches network integrator Novell from silos of information into the integrated customer service space.
The database and applications giant lays out the integrated future of its enterprise products.
Look past the buzzwords for a truly rich application.
Companies must combine project management with CRM to extend and deepen client relationships.
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