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Articles: Integration
IBM launches its new business intelligence search application, which one industry analyst says represents the market in general.
Infor buys the enterprise software provider to create the market's third-largest software maker, competing directly with Oracle and SAP.
Magic Quadrant '06: This year's European CRM service provider quadrant reveals Accenture and IBM BCS as the strongest implementation partners.
The company shipped its real-time performance management tool, which, according to the company, will help monitor and improve the productivity of individuals and departments.
The company reveals a score of new applications, and renews its allegiance to the channel that supports it.
The deployment and use of open source BI is expected to increase as this new software application enters the mainstream.
The BI company announces a host of new data integration, cleansing, and dashboard products targeted for the SMB and enterprise market.
Tech obstacles to CRM success can be considerable, but others include process and people concerns--read here about two companies' experiences.
How CRM integrators aren't practicing what they preach.
More than 70 percent of firms show positive results from using CRM systems.
The Houston-area BBB chose Dovarri for its cost-effective, time-sensitive implementation.
NICE Systems will acquire IEX and Performix; is it the start of a major trend in the contact center solutions industry?
Customers can expect to see continued M&A activity and the rise of hosted services as the market continues to grow.
The department does not consistently put CRM into practice, even though it is a high priority; marketing relies too heavily on sales to drive customer satisfaction and it under uses analytics.
Rollouts and road maps are signs of Oracle's emphasis on enhancing existing product lines as the company deepens its SOA initiative.
The company debuts its latest search solution, making it the first to leverage Web behavioral data; a key enhancement is active ranking.
The technologies, products, and services provider for wireless networks unveils functionality for the enterprise contact center.
A new Forrester study on order management cycles shows vendors from all parts of the sales process performing strongly, including some smaller players.
The latest release in the CRM On Demand series, version 10 delivers custom-fit functionality for operations of all sizes.
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