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Articles: Integration
How to maximize the integration of your Web-based CRM and labor management systems.
Siebel's group vice president focuses his DCI keynote address on best practices for valuable analytic data.
New Amdocs 6 product, services, and strategic partnership are targeted for telecommunication providers.
S1 aims to transform financial call centers into relationship centers.
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
The open source developer rebrands its core application to better reflect its ease-of-use.
Data quality procedures ensure that data is consistently applied to stringent specifications.
Marketers are seeing solid ROI from new technologies.
Project Genesis launches network integrator Novell from silos of information into the integrated customer service space.
The database and applications giant lays out the integrated future of its enterprise products.
Look past the buzzwords for a truly rich application.
Companies must combine project management with CRM to extend and deepen client relationships.
The top 5 questions an organization must ask prior to implementing CRM.
Optimizing relationships with business units, other corporate groups, and customers is key to top firms' supply chain management.
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
Is the CRM software you're considering a good technical match?
The worst thing is to take away an application salespeople are using and liking.
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