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Articles: Integration
Salesforce.com's application marketplace emerges from its preview phase as part of the company's Winter '06 release with 160 listings.
MI, a business technology optimization provider, is adding this service-oriented architecture firm to its ranks to help its customers maximize their SOA initiatives.
Leading manufacturers are integrating their processes to serve customers, and will seek to improve performance by focusing on data integration, analytics, and BI.
The technology needs to be applied correctly, but smart implementations will reap rewards.
The long-awaited midmarket suite arrives with a hosted option and extensive language support, among key features.
We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them.
A distinguished Gartner analyst offers some tips for success and a CRM maturity model at Gartner's CRM Summit.
The basics behind service-oriented architecture.
A tale of two companies' implementation experience--one sings, the other doesn't.
Businesses are becoming aware of smart cards as the corporate access-control solution of choice, but the high initial cost of deployment is limiting adoption.
Hosted and on-demand marketing tools will be found in two-thirds of companies by 2008, with smaller businesses seeing the fastest uptake.
Sixty percent of midmarket firms plan to deploy an integrated ERP suite within the next year as the fragmented approach gives way to more cohesion.
Restructuring Sage's CRM delivery strategy is part of an ongoing effort to rebrand and unify Sage's SMB products.
Enhanced integration and flexibility, coupled with other factors like reduced cost, are steadily becoming more attractive to organizations.
The portal company announces evolving new suites, including an SOA, and vertical applications, with one for retail efficiency.
Start with people, best practices, and process, and enable these with evolving technology.
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Industry experts provide guidance for considering and deploying speech technologies.
The networking giant pushes IP-telephony solutions and financing options for the SMB and midmarket spaces, among its slew of new offerings.
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