Logo
BodyBGTop
Articles: Integration
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
Proactive follow up with customers is essential.
Siebel has provided analytic capabilities to customers for some time, but the new Siebel Business Analytic Applications collection is designed to run both in Siebel user environments and other business scenarios.
The enhanced version of RightNow Service features an Offer Advisor component that equips agents with a tool that can automatically suggest potential offers or promotions that may be appealing to the customer given his history.
Forrester had forecast a 7 percent growth rate for CRM in 2004.
PeopleSoft will offer credits of as much as $100,000 to customers willing to upgrade certain versions of its software before the end of 2004.
One of the greatest benefits of moving to a CRM solution is the ability to integrate front- and back-office processes.
The limitations are not in the tool. They're in our application of the tool.
The biggest news is the acquisition of eAssist.
The CVP supports speech-enabled and touch-tone applications that can be integrated with back-end data and business rules accessible through the Web, using Java 2 Enterprise Edition and VoiceXML standards.
In a successful CRM implementation process must always precede technology.
PADI Worldwide unified sales, accounting, membership, and training and education to make members more self-sufficient and reduce customer service calls.
The company now has the ability to build new CRM modules to manage quote generation and product-return processes.
IBM stated in its announcement of the deal that Venetica will become part of the IBM Software Group's Data Management unit.
The responses to the surveys reflect what [executives] think on the subject and where it fits into their business plans.
The newly rechristened application is the ASP's first step as it moves forward with broad plans to expand into smaller markets.
One key to achieving effectiveness, the report says, is sharing institutional knowledge.
The latest version of the company's application suite for service resolution management explores a variety of areas that help users navigate through self-service.
The company now has control over its order process, and soon will be able to get rid of its legacy billing system entirely.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133   Next >>
 
Companies: Integration
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us