The software giant releases a BI platform for Dynamics CRM in an effort to hand business intelligence to the Excel-using masses.
CRM Featured News,
Posted 14 Feb 2007
The range of IP telephony solutions presents smaller businesses with many confusing choices, according to a new study; vendors have an opportunity to create targeted solutions.
CRM Featured News,
Posted 12 Feb 2007
Verint scoops up Witness today, which marks major consolidation in the market, while propelling Verint to the head of the contact center solutions game.
CRM Featured News,
Posted 12 Feb 2007
The latest version of GoldMine Enterprise Edition has a redesigned interface to please users and new architecture to entice the midmarket.
CRM Featured News,
Posted 08 Feb 2007
Demand for a technology in the small-business segment depends on installed base, perceived need, and business size, according to a Jupiter Research report.
CRM Featured News,
Posted 06 Feb 2007
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
CRM Featured News,
Posted 05 Feb 2007
SageCRM 6 includes new training and search tools, along with a customizable suite of features for administrators, giving SMBs what enterprises are used to.
CRM Featured News,
Posted 02 Feb 2007
Do your employees help create a positive relationship with your customers?
Viewpoints,
Posted 01 Feb 2007
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
CRM Featured News,
Posted 31 Jan 2007
Mobile gets another push today with Experian's release of the first mobile solution for gathering company credit information.
CRM Featured News,
Posted 30 Jan 2007
The latest release of Oracle Business Intelligence Suite includes new visualization and reporting capabilities, intended to broaden the ways workers access BI.
CRM Featured News,
Posted 29 Jan 2007
KANA releases KANA OnDemand, a fully integrated SaaS customer service suite, to lower its software's implementation costs and increase its company's midmarket share.
CRM Featured News,
Posted 22 Jan 2007
Microsoft and Nortel debut three ICA products and outline the transformation of both companies' communication products through 2010 and beyond.
CRM Featured News,
Posted 18 Jan 2007
The BI vendor adds real-time operational dashboards to its performance management solution and announces tighter integration with Salesforce.com.
CRM Featured News,
Posted 17 Jan 2007
Salesforce.com releases the much-anticipated Apex platform today, which may lead to a long tail of advanced small niche solutions.
CRM Featured News,
Posted 16 Jan 2007
WebMethods unveils the latest version of its flagship product, with strong emphasis on utilizing SOA to drive process management, a trend representative of this emerging market.
CRM Featured News,
Posted 12 Jan 2007
The vendor debuts its workforce optimization module, which--thanks to pre-integration with its contact center suite--will make it available to the SMB segment, according to one industry pundit.
CRM Featured News,
Posted 11 Jan 2007
Defining what a qualified lead means to a company is the first of many steps on the road to closing the marketing and sales loop, according to a new report.
CRM Featured News,
Posted 09 Jan 2007
The infrastructure giant acquires IronPort to beef up its network security capabilities; more acquisitions will likely follow, according to one industry pundit.
CRM Featured News,
Posted 05 Jan 2007
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