Ifbyphone's Spring 2014 Release enables marketing and sales teams to monetize and manage the surge of inbound calls from smartphones.
CRM Across the Wire,
Posted 23 Apr 2014
NewVoiceMedia's Salesforce1 integration creates a mobile solution for tracking sales and service performance.
CRM Across the Wire,
Posted 23 Apr 2014
Cirrus Insight brings Datahug's customer relationship intelligence to Gmail.
CRM Across the Wire,
Posted 22 Apr 2014
The OrgSpan acquisition is designed to strengthen Interactive Intelligence's cloud-based business communications solutions.
CRM Featured News,
Posted 18 Apr 2014
Viralheat enhances its enterprise social media monitoring and management platform with Salesforce Desk.com integration.
CRM Across the Wire,
Posted 18 Apr 2014
The integration of LiveHive with Salesforce.com lets users share, track, and organize sales content and prospect engagements in one place.
CRM Across the Wire,
Posted 18 Apr 2014
Agile CRM now integrates with Google Mail, Calendar, Contacts, and Drive
CRM Across the Wire,
Posted 18 Apr 2014
Brands can customize their Web sites for individual users.
CRM Featured News,
Posted 17 Apr 2014
EasyAsk for Hybris brings e-commerce search, navigation, and merchandising to Hybris' e-commerce platform.
CRM Across the Wire,
Posted 16 Apr 2014
Gamification introduces competition as a tool to increase employee productivity and motivation.
CRM Across the Wire,
Posted 16 Apr 2014
Scout Formulas allow businesses to increase customer success and trigger customer engagement with unique key performance indicators and rules.
CRM Across the Wire,
Posted 16 Apr 2014
ChannelAdvisor's 2014 Spring update enhances digital marketing, repricing, and fulfillment capabilities for online retailers.
CRM Across the Wire,
Posted 16 Apr 2014
Features include deeper integration with Saleforce.com, white labeling, and custom integration of APIs. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 15 Apr 2014
The Open Text Experience Suite helps users manage media, Web, social, and interactive content.
CRM Across the Wire,
Posted 11 Apr 2014
Zendesk plans to integrate Zopim's live and proactive chat software with its customer service platform.
CRM Across the Wire,
Posted 10 Apr 2014
The technology partnership pairs social intelligence with customer insights.
CRM Across the Wire,
Posted 09 Apr 2014
New Backupify Restore function gives users a one-click cloud-to-cloud backup of Salesforce data.
CRM Across the Wire,
Posted 09 Apr 2014
New rewards, and individual and team challenges are among the NICE gamification enhancements.
CRM Across the Wire,
Posted 09 Apr 2014
Its acquisition of Market Metrix provides Clarabridge with enterprise feedback management, case management, and operational analytics.
CRM Across the Wire,
Posted 08 Apr 2014
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