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Articles: Integration
CSO Insights' Sales Performance Optimization '06: Four essential facts about end-user performance and buy-in.
Companies face a choice.
Enterprises will need to look to third-party providers for SOA assistance as they continue to migrate to this increasingly popular approach.
Its Global Services initiative includes an offering aimed at creating a more exact experience and another focused on consistency across channels.
The enterprise software giant keeps its commitment to deliver new PeopleSoft functionality, while continuing to keep its eye on SOA.
Integration of marketing and sales data is still the biggest challenge facing businesses; a survey at DM Days reveals that companies have tuned out the breakdown-the-silos mantra.
The software giant acquires Telephony@Work for its IP-based technology, a move that might represent a shift within the call center industry, according to one analyst.
A new family of Microsoft solutions promises to make the integration between the software company's desktop offerings and enterprise solutions more seamless and cost-effective.
The company's latest voice apps can ID callers and provide agents with information; one analyst says that integrating its CRM capabilities with customers' premise-based phone tools "will continue to be a challenge."
The acquisitions will signal further growth for the Cisco communications system and shore up product integration for its customers.
U.S. households are increasingly subscribing to bundled services from telcos and cable providers; IDC sees the market doubling by 2010.
New data management solutions and best practices will spur enterprises to switch from simple data warehouses to reactive CDI data marts.
Big Blue becomes the first vendor to land in the leaders circle of a CDI hub quadrant, but must improve its ability to execute.
Virtual Management announces the integration of Electronic Virtual Assistant into Outlook, enabling users to call in voice information to the Microsoft platform.
The quiet on-premise vendor fires a surprise salvo to compete with Salesforce.com; functionality is another key to the value proposition.
Why business size is more important than you think.
Shifting the burden back where it belongs.
Salesforce.com releases a version of its development platform unfettered by CRM, allowing OEMs to build on-demand services at will.
G-Force '06: Genesys highlights its Genesys-VoiceGenie integration road map at its annual user conference.
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