The grocery service is using CRM to manage growth and harvest revenues.
CRM Featured News,
Posted 08 Nov 2004
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
CRM Featured News,
Posted 08 Nov 2004
Pivotal is working to make integration as seamless as possible.
CRM Featured News,
Posted 20 Oct 2004
According to new reports by the Economist Intelligence Unit, customer service issues and CRM initiatives have become a major factor in IT budgeting and prioritization.
Insight,
Posted 18 Oct 2004
The key to mass production of customer and prospect relationships is data velocity and data consolidation.
Viewpoints,
Posted 18 Oct 2004
For every successful CRM installation the customer service landscape is littered with CRM projects that didn't quite hit the mark.
Viewpoints,
Posted 18 Oct 2004
The techniques that assist data warehousing facilitate data fusion.
Viewpoints,
Posted 18 Oct 2004
Things are improving on the corporate information-sharing front, thanks to a number of easy-to-use technologies that support casual knowledge transfers.
Viewpoints,
Posted 18 Oct 2004
Bridging the chasm between CRM and minority business.
Viewpoints,
Posted 18 Oct 2004
The customer who opts in is the one you really want in the first place.
Viewpoints,
Posted 18 Oct 2004
Voice over Internet Protocol (VoIP) promises to simplify the integration of phone, email, and Web for e-business communications.
Viewpoints,
Posted 18 Oct 2004
The vice president must own whether or not the users perceive value from the CRM application.
Reality Check,
Posted 18 Oct 2004
SMBs want tools that can specifically address their requirements.
Viewpoints,
Posted 18 Oct 2004
The firm's goal is to achieve a number one status across every single product it has.
Benchmark,
Posted 18 Oct 2004
One of the pieces that made [CRM] fall into place was the wireless component.
Benchmark,
Posted 18 Oct 2004
"I don't have any data for this, so it might even be true."
Analyze This,
Posted 18 Oct 2004
You want to know what kind of experience a partner has in your particular industry vertical.
Benchmark,
Posted 18 Oct 2004
Contact centers can help organizations create a significant competitive advantage. Here's how.
Magazine Features,
Posted 18 Oct 2004
The new 5.1 release includes improved integration with Windows architecture.
CRM Featured News,
Posted 18 Oct 2004
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