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Articles: Integration
The creator of QuickBooks debuts a new on-demand business management system, catering to the very smallest of the small-business segment.
Business tactics are helping higher education institutions tackle imminent challenges in recruitment and retention.
Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth.
The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
Forrester Research announces a framework for assessing your CRM needs and achieving quick wins; accompanying research reveals that less than half of CRM users had been fully satisfied with CRM initiatives.
Keys to filling the gap between clients and CRM vendors.
How to make your employees embrace CRM.
A report reveals numerous flaws in popular social networking sites' design for user experience--but also some good processes.
The latest version of the company's business communication solution helps users analyze how audiences are responding.
The business process management vendor acquires Proforma, expanding its capabilities with enterprise architecture modeling.
Ignoring customer needs is extremely shortsighted and expensive.
A $9 billion printing-solutions company turns to AchieveGlobal to develop a comprehensive agent-training program
The vendor's newest version adds an updated interface, business rules creation, and multiplatform compatibility, complete with better formatting for mobile devices.
The quality is still there for call center vendors, but other outsourcers are challenging their position, according to a consultancy's new research.
Indonesia's broadband market will grow by 45 percent per year for the next five years, according to research, leading growth in the Asia-Pacific region.
The Asian market for on-demand software nearly doubled last year as awareness and adoption rates boomed; new report says satisfaction is high for CRM and other applications.
Despite the development of CRM best practices, many businesses are still struggling to properly measure the success of their implementations.
Big Blue will leverage DataMirror software to support IBM Information Server and integrate the acquisition with its Information Management Software unit.
The on-demand CRM vendor announces full in-browser capabilities for use on the wildly popular new Apple device; CRM on the hip could make Apple the next big mobile business tool.
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