Including user-generated content in the support mix.
Viewpoints,
Posted 08 Oct 2008
J.D. Power and Associates releases its latest findings on the popular (and growing) side of the telecommunications industry.
CRM Featured News,
Posted 08 Oct 2008
New research shows consistent disappointment with indirect methods—and explains why.
CRM Featured News,
Posted 06 Oct 2008
Sometimes you need more than CRM automation.
Viewpoints,
Posted 06 Oct 2008
WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.
CRM Featured News,
Posted 03 Oct 2008
Points to consider in making the right decision.
Viewpoints,
Posted 02 Oct 2008
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
CRM Featured News,
Posted 02 Oct 2008
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
CRM Featured News,
Posted 02 Oct 2008
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
CRM Featured News,
Posted 01 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
CRM Featured News,
Posted 01 Oct 2008
One Unica executive (a former industry analyst) is calling the new Interactive Marketing product -- powered by Affinium 7.5 -- "the most significant release the company has made since its inception."
CRM Featured News,
Posted 01 Oct 2008
Business Problem: Failure to create actionable strategies from unstructured customer data.
Re:Tooling,
Posted 01 Oct 2008
Methodology and training firm Sales Performance International gathers up its scattered client data with Jigsaw Data's online contact management.
Secret of My Success,
Posted 01 Oct 2008
Selltis helps gauge sales solutions for a maker of industrial gauges.
REAL ROI,
Posted 01 Oct 2008
A valuable customer management system is worth saving.
REAL ROI,
Posted 01 Oct 2008
Maximizing profit isn't about squeezing your customers dry; it's about charging them what's fair. Price optimization is no longer a chore or a secret technology—it's a competitive differentiator for those wise enough to explore it.
Magazine Features,
Posted 01 Oct 2008
With the days of never-ending on-premises engagements and limitless budgets long gone, CRM can no longer sustain the consultancies of yesteryear. But what kinds of professional services are still needed in today's CRM industry—and what kind of CRM are consultants selling?
Magazine Features,
Posted 01 Oct 2008
One author says it's time the marketing department gets with the program—or else.
Insight,
Posted 01 Oct 2008
Gartner report shows the Wonder of Walldorf still on top—but a lawsuit and other troubles loom.
Insight,
Posted 01 Oct 2008
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