Helping contact center managers achieve four primary goals.
Scouting Report,
Posted 01 May 2009
That is the question. (The answer may surprise you.)
The Tipping Point,
Posted 01 May 2009
In a tight economy, companies try to cut operating expenses wherever they can.
Customer Centricity,
Posted 01 May 2009
Just because CRM deployments have spread doesn't mean they've succeeded.
Reality Check,
Posted 01 May 2009
Stress levels brought about by the economy are making people more combative in their everyday lives.
Front Office,
Posted 01 May 2009
Analysts say the newest solution from SugarCRM allows the open-source CRM pioneer to compete directly with Salesforce.com.
CRM Featured Articles,
Posted 30 Apr 2009
The online business directory's new Data Fusion product targets issues of data quality.
CRM Featured Articles,
Posted 30 Apr 2009
New research points to a growing but immature market, populated with "a great mass of junior analysts who…can get quite confused about the depth of all these issues."
CRM Featured Articles,
Posted 30 Apr 2009
The billing-as-a-service provider expands its platform to include 100 features, including a new taxation module.
CRM Featured Articles,
Posted 30 Apr 2009
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
CRM Featured Articles,
Posted 29 Apr 2009
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
CRM Featured Articles,
Posted 29 Apr 2009
RightNow Technologies unveils high-security software-as-a-service capabilities compliant with the Department of Defense's standards.
CRM Featured Articles,
Posted 29 Apr 2009
Expectations are high for the new administration, and even with the first "President 2.0" in office, government Web sites are slow to change.
CRM Featured Articles,
Posted 28 Apr 2009
Social media has only just taken off, says Forrester analyst Jeremiah Owyang -- and his "Future of the Social Web" report says social networks and marketers will have to change their strategies. "Bad things will happen," he says.
CRM Featured Articles,
Posted 27 Apr 2009
Demonstrate the value of marketing.
Viewpoints,
Posted 27 Apr 2009
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
CRM Featured Articles,
Posted 24 Apr 2009
With its latest edition, the software-as-a-service business intelligence vendor touts usability over features.
CRM Featured Articles,
Posted 24 Apr 2009
In a transaction valued at $7.4 billion, Big Red scoops up the software-and-services provider after Sun's failed negotiations with IBM.
CRM Featured Articles,
Posted 20 Apr 2009
Navigate the downturn by investing in customer relationships.
Viewpoints,
Posted 20 Apr 2009
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