Witness Systems gets customer feedback management functionality with the purchase of Amae Software, a move that may spark a customer feedback trend in the contact center market.
CRM Featured News,
Posted 04 Dec 2006
Don't take it for granted, define the initiative's goals from the jump, and closely link the organization's business direction to the initiative.
Reality Check,
Posted 01 Dec 2006
Many CRM vendors, including Microsoft with its own CRM offering, have tailored their solutions to mesh with the anticipated new operating system.
CRM Featured News,
Posted 01 Dec 2006
The on-demand provider unveils a family of tools to address integration woes, though one industry pundit says integration issues are as much a state of mind as they are an IT dilemma.
CRM Featured News,
Posted 28 Nov 2006
SaaS and mobile options continue to grow while buyers can choose from best-of-breed or suite vendors, according to Gartner; SFA will grow more than 13 percent annually through 2010.
CRM Featured News,
Posted 27 Nov 2006
Sterling Commerce announces its acquisition of Comergent Technologies to marry Comergent's order capturing capabilities with Sterling's order fulfillment software.
CRM Featured News,
Posted 21 Nov 2006
The open source provider unveils a new service to allow its CRM applications to be supported by open source middleware stacks.
CRM Featured News,
Posted 17 Nov 2006
The company's latest content communication platform adds tighter integration with Salesforce.com and enhanced workflows, which one industry analyst says sales forces are looking for.
CRM Featured News,
Posted 15 Nov 2006
Leading CRM software vendors are looking to build out service oriented architecture to increase the flexibility of solutions, which will lead enterprises slowly but steadily to integrate SOA.
CRM Featured News,
Posted 14 Nov 2006
The company plans to improve its mobile computing capabilities and increase its enterprise customer base through the acquisition of Good Technology.
CRM Featured News,
Posted 13 Nov 2006
The latest version will have tighter integration with Office and Vista, and will be sold alongside Dynamics ERP.
CRM Featured News,
Posted 08 Nov 2006
Pitney Bowes Group 1 makes additions and upgrades to its data management offerings, built on a new platform; pressure in the market is quickly increasing, according to one analyst.
CRM Featured News,
Posted 07 Nov 2006
CIOs should prepare, be more proactive, and must place the people and processes before the technology if their company is part of an M&A.
CRM Featured News,
Posted 03 Nov 2006
New software designed for large, multiline lenders pulls together facets of mortgage, auto, and credit card lending into a single system.
CRM Featured News,
Posted 02 Nov 2006
The vendor makes available its newest upgrade to its Service suite, which features nine new applications catering to self-service, assisted service, and process automation.
CRM Featured News,
Posted 31 Oct 2006
The BPM software provider announces the launch of Hyperion System 9 Release 9.3, which focuses on data cleansing and integrity, as well as integration.
CRM Featured News,
Posted 31 Oct 2006
Larry Ellison talks about Oracle's history with grid computing and Linux, and drops a bombshell for server operators everywhere.
CRM Featured News,
Posted 26 Oct 2006
Marketers struggle with using Web-site clickstream behavior in email due in large part to lack of expertise, data overload, and integration issues.
CRM Featured News,
Posted 25 Oct 2006
AMD and Dell, pushing their integrations with Oracle, dominate the keynote sessions; the emphasis is on hardware making software work.
CRM Featured News,
Posted 24 Oct 2006
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