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Articles: Integration
Successful closure will help Comverse extend its real-time billing and customer management solutions, offering Netonomy as both standalone and integrated into Comverse's capabilities.
The VoIP solutions provider gains the established multisite, multichannel, and multilingual functionality of Calabrio, and a customer base spanning Africa, Europe, and South America.
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
It's decreasing, but this says some good things about the industry, according to a new report; standards and savvy customers will provide a future.
Centric CRM and SpikeSource announce a partnership to make open source software more accessible to smaller enterprises.
Speech Server 2007 will be part of the broader Office Communications Server 2007; Windows Vista will have speech recognition in eight languages, a Windows first.
The company expands its Microsoft integration and mobile solutions with the release of Maximizer Enterprise 9.5, in a move to ease the woes of the SMB sales force.
An In-Stat report suggests a market is brewing for hosted IP multimedia subsystems, if carriers and customers can see the opportunity.
Etalk's newest installment of Qfiniti Expert, a tool designed to automatically deliver targeted online programs to agents, tackles a big issue facing e-learning today.
Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
The direct marketing company acquires a data quality specialist, but one analyst says it will take time to integrate it into Trillium Software.
SugarCRM releases version 4.5 of Sugar, the first version of the company's flagship product resulting from its technical agreement with Microsoft.
The $4.5 billion acquisition marks HP's entry into the world of business applications, SOA, and more.
Aspect's latest upgrade focuses on support for outbound and blended contact center environments, while Witness Impact 360 Version 7.7 targets recording and optimization.
Eloqua's Summer 2006 Conversion Suite offers customers the ability to create customized programs and moves the company toward true platform status.
A Patricia Seybold Group report argues that companies and customers need to be "codevelopers" to develop successful online community platforms.
Nabbing Cramer Systems Group, an operations support systems vendor, will make Amdocs an end-to-end solution for CRM and automated service fulfillment.
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
The partnership includes joint R&D, sales and marketing, and systems integration efforts, but the joint rollout won't hit the market until 2007.
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