The company guarantees improved customer experience, reduction in calls to contact center agents.
Daily News,
Posted 26 Jun 2012
The new development platform melds unified multichannel interaction, people management, and technology expertise with Microsoft enterprise applications.
Daily News,
Posted 22 Jun 2012
Defining your sales process is the first step.
Viewpoints,
Posted 22 Jun 2012
Solution lets healthcare, life sciences companies flag, classify, and act on identified risks
Daily News,
Posted 21 Jun 2012
Concentric will add LiveOps Platform and applications to its product offering.
Daily News,
Posted 21 Jun 2012
The offering provides fresh and relevant media content for marketers.
Daily News,
Posted 15 Jun 2012
With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time.
Daily News,
Posted 14 Jun 2012
Exclusive solution improves Net Promoter Score by integrating strategy, software, and services at the point of customer contact.
Daily News,
Posted 13 Jun 2012
Zoho CRM covers mobile options for iPad, iPhone, Android and browser users.
Daily News,
Posted 13 Jun 2012
New Klout capabilities for Genesys Social Engagement provide companies with insight into customers with broad social influence.
Daily News,
Posted 12 Jun 2012
The cloud-based product allows staff to work from anywhere while maintaining oversight for managers.
Daily News,
Posted 12 Jun 2012
Empathica's social media advocacy solution connects brands to the social graph by identifying brand advocates and mobilizing them to share positive experiences.
Daily News,
Posted 08 Jun 2012
Adding real-time capabilities keeps you—and your clients—up to date.
Viewpoints,
Posted 08 Jun 2012
SMS and drag-and-drop targeting capabilities enable enterprise marketers to easily create effective campaigns that leverage rich social, behavioral and profile data.
Daily News,
Posted 06 Jun 2012
Caller First Analytics and location-based dashboards let users view call center data on the go.
Daily News,
Posted 05 Jun 2012
The SaaS-based solution suite enables unified customer communications and contact center technology.
Daily News,
Posted 04 Jun 2012
The company also launches a Facebook app directory to make it easier for users to add more functionality to their pages.
Daily News,
Posted 31 May 2012
Webtrends Advanced Analytics is now certified for integration with SAP applications to provide rich insights into campaign effectiveness, commerce, and online customer service.
Daily News,
Posted 30 May 2012
The mobile marketing firm's API lets companies communicate with customers via in-app messages.
Daily News,
Posted 30 May 2012
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