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Articles: Integration
Etalk's newest installment of Qfiniti Expert, a tool designed to automatically deliver targeted online programs to agents, tackles a big issue facing e-learning today.
Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
The direct marketing company acquires a data quality specialist, but one analyst says it will take time to integrate it into Trillium Software.
SugarCRM releases version 4.5 of Sugar, the first version of the company's flagship product resulting from its technical agreement with Microsoft.
The $4.5 billion acquisition marks HP's entry into the world of business applications, SOA, and more.
Aspect's latest upgrade focuses on support for outbound and blended contact center environments, while Witness Impact 360 Version 7.7 targets recording and optimization.
Eloqua's Summer 2006 Conversion Suite offers customers the ability to create customized programs and moves the company toward true platform status.
A Patricia Seybold Group report argues that companies and customers need to be "codevelopers" to develop successful online community platforms.
Nabbing Cramer Systems Group, an operations support systems vendor, will make Amdocs an end-to-end solution for CRM and automated service fulfillment.
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
The partnership includes joint R&D, sales and marketing, and systems integration efforts, but the joint rollout won't hit the market until 2007.
A recent study by the Winterberry Group predicts a massive upheaval in the advertising agency space, prompting agencies to consolidate and knock down silos.
The company refreshes its flagship product with per-caller personalization, an application execution environment, Web services support, and multimodal support.
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
Two-thirds of businesses will increase their investment, but they must tackle security and network management to fully leverage this emerging wireless network technology.
More companies are hosting key segments of their IT systems to ensure better disaster recovery and less system downtime.
The bulk of the enhancements focuses on personalized responses, speedier resolution, and strengthened revenue generation capabilities.
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
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