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Articles: Integration
The new version's enhanced functionality targets midsize companies.
Consider CRM solution delivery as a phased progression of delivered business benefit.
Get back to the roots of CRM with this refresher course on integration.
A payment-processing leader learns the benefits of back-end integration.
The sources of discomfort are service-oriented architecture and the enterprise service bus model.
Additions to Business Objects' operational BI platform still require integration, but address the trend of operational and tactical analytics.
Month 12: To make good on its year-one deliverables Churchill Downs' CRM team must make believers out of everyone.
Wireless carriers must nurture existing customers, not just focus on attracting new ones.
M&As left remote access provider Tarantella in an information silo trance; a new CEO called on SalesLogix to cast a customer-centricity spell.
CRM's original value proposition is the responsibility of the entire enterprise--not CRM alone.
The wireless carrier is partnering with Good Technology to provide messaging services to business clients.
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
Unisys and SupplyScape form a pilot program that will electronically track pain medications across the supply chain to ensure authenticity.
Large companies have noticed the relative low cost, ease-of-use, and quick implementation.
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
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