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Articles: Integration
Nabbing Cramer Systems Group, an operations support systems vendor, will make Amdocs an end-to-end solution for CRM and automated service fulfillment.
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
The partnership includes joint R&D, sales and marketing, and systems integration efforts, but the joint rollout won't hit the market until 2007.
A recent study by the Winterberry Group predicts a massive upheaval in the advertising agency space, prompting agencies to consolidate and knock down silos.
The company refreshes its flagship product with per-caller personalization, an application execution environment, Web services support, and multimodal support.
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
Two-thirds of businesses will increase their investment, but they must tackle security and network management to fully leverage this emerging wireless network technology.
More companies are hosting key segments of their IT systems to ensure better disaster recovery and less system downtime.
The bulk of the enhancements focuses on personalized responses, speedier resolution, and strengthened revenue generation capabilities.
Sales methodology and training specialist Select Selling has grabbed the former Siebel division to form a new sales effectiveness company.
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
The German software vendor buys partner Praxis to build up SAP's e-commerce and SFA strengths; one analyst says this will play "a key role" for SMBs.
Version 5 of the manufacturing and distribution midmarket vendor's suite includes broader integration and better visibility for users.
CSO Insights' Sales Performance Optimization '06: Four essential facts about end-user performance and buy-in.
Companies face a choice.
Enterprises will need to look to third-party providers for SOA assistance as they continue to migrate to this increasingly popular approach.
Its Global Services initiative includes an offering aimed at creating a more exact experience and another focused on consistency across channels.
The enterprise software giant keeps its commitment to deliver new PeopleSoft functionality, while continuing to keep its eye on SOA.
Integration of marketing and sales data is still the biggest challenge facing businesses; a survey at DM Days reveals that companies have tuned out the breakdown-the-silos mantra.
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