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Articles: Integration
A Web-based solution helps Molex Premise Networks log project, customer, and contact information.
The new generation of consumers, clients, and customers is perpetually connected -- to the Internet, to you, and to each other. What can Web 2.0 do for you?
With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent -- and consistently high-quality -- service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.
Silicon Image's HDMI unit used Oracle iStore to handle a growing licensing business.
What you need to know about quality management and liability recording solutions.
Business Problem: Marketing needs to manage the back end to free up time better spent delivering relevant creative material and addressing individual customer needs.
Better customer service may require specialized tools to fill the gaps left by software suites, according to Forrester Research.
A new Gartner study reveals strong growth in the overall outsourcing market -- but even stronger growth in the business-process outsourcing most critical to CRM.
The $157 million deal unites a key online retailer and a marketing specialist, putting e-commerce and email marketing under one roof.
A new measurement can provide the power to explain what went wrong.
Growth may not equal success: One study finds more than one-third of businesses using WFM in the contact center are not satisfied with the WFM process or with the available software.
Big Blue snaps up AptSoft, a provider of software designed to help companies make real-time decisions.
A new survey by the Aberdeen Group reveals the benefits of -- and secret to -- bringing together the feuding departments.
The e-commerce solutions provider strives to further its commitment to personalization with a new acquisition.
The telecommunications powerhouse promises the new release will help businesses improve the overall customer experience -- and cut costs.
The deal spotlights the ever-increasing importance of social networking, particularly in the B2B space.
A new Forrester Wave reveals vendors boasting growing functionality, but a comprehensive, easy-to-use solution remains elusive, even for leaders Unica and Aprimo.
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
Three months after the initial $6.7 billion bid, the juggernaut of enterprise computing pays $8.5 billion for its rival in the middleware market.
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