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Articles: Integration
Consumerization, software-as-a-service, and several other industry developments are affecting how application vendors approach smaller organizations.
Companies are beginning to see the technology as an essential part of customer service strategy.
Succeed -- or fail -- based on just a few key decisions.
A new study by Gartner identifies the top priorities for any business trying to improve its customer service.
When it comes to profitability, high-quality data is CRM's most critical success factor.
Jacada's $26 million deal with Software AG now allows the company to focus exclusively on its rapidly growing call center solutions business.
The "single version of the truth" is impossible without tools to ensure data quality.
The ever-evolving journey toward exceptional customer experience.
The company wows its users with new products and new plans for the future.
As unified data hubs go mainstream, here are six broad strokes to help you master the art of master data management.
In the contest for customers, providing a high-quality experience is how you cross the finish line first.
Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment -- especially on-demand CRM.
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
AMC Technology resumes its telephony, contact center, and CRM integration webinar series; targeted programs will help attendees focus on specifics.
Email continues to play a strong role in marketing campaigns, but improvements are still in high demand.
The latest version of Aspect Unified IP 6.5.1 expands language capabilities, and adds unified command and real-time reporting.
The on-demand CRM vendor posts a big IPO, suggesting the tech market is still buoyant.
The Compel Winter 2008 release from Centive features an interactive dashboard allowing sales pros to view their stats in one place.
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
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