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Articles: Integration
Developing multiple strategies and values will improve the business performance of a CRM implementation, according to Gartner.
Sage launches the latest version of its full-featured CRM suite at the Gartner CRM Summit in Chicago, with renewed focus on end-user adoption and mobility.
An analyst recommends taking a close look at IT's needs and capabilities, the contract, overall usefulness to the business, and other factors in making the decision.
A new bundle of VoIP applications helps educators and administrators unify and expand touch points for students and faculty.
Mobile sales solutions help make top businesses what they are, and many others are following their lead, according to a new survey.
The IVR and speech app specialist looks to IP contact center functionality to help it compete more effectively in the general contact center space.
The venerable product line receives upgrades to improve security, Outlook integration, and user productivity; one analyst lauds the new functionality.
The decision to implement one or the other CRM-solution model is a complicated one--here, a rundown of significant financial aspects to consider.
The acquisition of metadata repository Flashline and an expanded partnership with Tata Consultancy Services puts BEA back on the A list.
Successful closure will help Comverse extend its real-time billing and customer management solutions, offering Netonomy as both standalone and integrated into Comverse's capabilities.
The VoIP solutions provider gains the established multisite, multichannel, and multilingual functionality of Calabrio, and a customer base spanning Africa, Europe, and South America.
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
It's decreasing, but this says some good things about the industry, according to a new report; standards and savvy customers will provide a future.
Centric CRM and SpikeSource announce a partnership to make open source software more accessible to smaller enterprises.
Speech Server 2007 will be part of the broader Office Communications Server 2007; Windows Vista will have speech recognition in eight languages, a Windows first.
The company expands its Microsoft integration and mobile solutions with the release of Maximizer Enterprise 9.5, in a move to ease the woes of the SMB sales force.
An In-Stat report suggests a market is brewing for hosted IP multimedia subsystems, if carriers and customers can see the opportunity.
Etalk's newest installment of Qfiniti Expert, a tool designed to automatically deliver targeted online programs to agents, tackles a big issue facing e-learning today.
Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
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