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Articles: Integration
A recent study reveals that few companies are following best practices when it comes to a critical area of their commerce systems.
How to eliminate islands of information.
Forget about both of them--a new study finds that for real customer service, companies will need to cover all channels across the enterprise.
Despite a strong market with several options, small businesses are still warming up to the idea of online personal productivity software.
The on-demand provider releases an end-to-end mobile suite solution with several partners; it matches market demand, according to one industry analyst.
The market is expected to grow as enterprises seek to consolidate the vast amounts of unstructured data in word processing, spreadsheets, and other formats, according to a report.
The company, in keeping with its "No Software" motto, announces its plan to offer service-oriented architecture on demand.
Consona releases new versions of its acquired CRM and knowledge management properties, and adds some marketing automation from Norway.
Different licensing models have left customers confused and vendors squabbling over the definition of open source.
SAPPHIRE '07 International: The company acquires Finland's Wicom Communications; expect to see more large CRM firms buying contact center companies down the pike, according to one analyst.
The vendor announces an improved, expanded version of its popular SalesLogix midmarket suite (and an analytics and reporting package) at its Insights convention.
The company's annual partner and customer convention kicks off with talk of the future, growing from recently announced structural shifts.
Business & Decision Group announces plans to acquire Inforte at a 33 percent price premium, spelling big wins for Inforte shareholders and a broader U.S. presence for Business & Decision.
The CRM vendor realigns its corporate foundation to create two new divisions that will better serve their customers' needs.
The communications infrastructure vendor and the on-demand CRM provider announce Unified CallConnector, strengthening the companies' partnership.
SAP will buy OutlookSoft, putting more analytics tools into the hands of CFOs; the acquisition continues a consolidation war with Oracle.
At the Unica Corporation's annual user conference, the vendor maps out new ways to for its customers to cope with growing consumer power.
The e-service player enters into a definitive agreement to grab management consultancy and systems integrator eVergance Partners; KANA will operate eVergance as a wholly owned subsidiary.
SugarCRM introduces a customer self-service portal and knowledge base to connect customers with key CRM business processes; an analyst firm draws parallels to Salesforce.com.
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