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Articles: Integration
Demand for a technology in the small-business segment depends on installed base, perceived need, and business size, according to a Jupiter Research report.
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
SageCRM 6 includes new training and search tools, along with a customizable suite of features for administrators, giving SMBs what enterprises are used to.
Do your employees help create a positive relationship with your customers?
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
Mobile gets another push today with Experian's release of the first mobile solution for gathering company credit information.
The latest release of Oracle Business Intelligence Suite includes new visualization and reporting capabilities, intended to broaden the ways workers access BI.
KANA releases KANA OnDemand, a fully integrated SaaS customer service suite, to lower its software's implementation costs and increase its company's midmarket share.
Microsoft and Nortel debut three ICA products and outline the transformation of both companies' communication products through 2010 and beyond.
The BI vendor adds real-time operational dashboards to its performance management solution and announces tighter integration with Salesforce.com.
Salesforce.com releases the much-anticipated Apex platform today, which may lead to a long tail of advanced small niche solutions.
WebMethods unveils the latest version of its flagship product, with strong emphasis on utilizing SOA to drive process management, a trend representative of this emerging market.
The vendor debuts its workforce optimization module, which--thanks to pre-integration with its contact center suite--will make it available to the SMB segment, according to one industry pundit.
Defining what a qualified lead means to a company is the first of many steps on the road to closing the marketing and sales loop, according to a new report.
The infrastructure giant acquires IronPort to beef up its network security capabilities; more acquisitions will likely follow, according to one industry pundit.
SMBs are paying more for ERP systems than enterprises but receiving less business benefit, a study reveals.
North American enterprises devoted about one fourth of their 2006 telecom and network services budgets to mobility, but most of these budgets are still going to landline services.
The Cincinnati Enquirer turns to WebSurveyor to help guide its editorial direction.
NetSuite brings HR functionality to its suite offering, giving employees access to payroll information and streamlining business processes.
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