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Articles: Integration
Small and medium businesses have similar broad needs when it comes to IT and growth, but the specifics are not so close; considering them one group may be a mistake.
SaaS and open-source CRM offerings are replacing contact managers and spreadsheets as the systems of record for medium businesses.
The company updates and renames its flagship surveying product, focusing on workflow and usability enhancements.
The German software giant purchases the management software provider to make good on its promise to embed more analytics in its offerings; more acquisitions will follow, according to the CEO.
The company's SOA framework will fuse its own capabilities with those acquired from workforce management player IEX and performance management specialist Performix Technologies.
The business optimization vendor reveals signed plans to acquire behavioral targeting company Touch Clarity, and launches the Discover 2 customer analytics application.
The company releases enhancements to its e-commerce engine, with improvements that are tailored for a potentially untapped midmarket, according to one analyst.
The software giant releases a BI platform for Dynamics CRM in an effort to hand business intelligence to the Excel-using masses.
The range of IP telephony solutions presents smaller businesses with many confusing choices, according to a new study; vendors have an opportunity to create targeted solutions.
Verint scoops up Witness today, which marks major consolidation in the market, while propelling Verint to the head of the contact center solutions game.
The latest version of GoldMine Enterprise Edition has a redesigned interface to please users and new architecture to entice the midmarket.
Demand for a technology in the small-business segment depends on installed base, perceived need, and business size, according to a Jupiter Research report.
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
SageCRM 6 includes new training and search tools, along with a customizable suite of features for administrators, giving SMBs what enterprises are used to.
Do your employees help create a positive relationship with your customers?
The software giant releases five new versions of its major product lines and highlights the progress it's made in integrating JD Edwards, PeopleSoft, and Siebel via Project Fusion.
Mobile gets another push today with Experian's release of the first mobile solution for gathering company credit information.
The latest release of Oracle Business Intelligence Suite includes new visualization and reporting capabilities, intended to broaden the ways workers access BI.
KANA releases KANA OnDemand, a fully integrated SaaS customer service suite, to lower its software's implementation costs and increase its company's midmarket share.
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