The moves are part of the company's plans to expand, evolve, and increase its presence as an ASP delivering a variety of CRM solutions.
Daily News,
Posted 08 Mar 2004
Siebel strengthened its partnerships with two industry heavyweights and made moves to secure some ground in the midmarket.
Daily News,
Posted 03 Mar 2004
The pairing integrates White Pajama's contact center and telephony functionality with Salesforce.com's on-demand CRM services.
Daily News,
Posted 02 Mar 2004
In CRM magazine's premiere Service Awards we recognize the top customer service vendors and savvy customer companies that have yielded impressive results from their customer service IT implementations.
Magazine Features,
Posted 01 Mar 2004
It is increasingly imperative to turn your attention to driving successful people-change now--before your competition does.
Reality Check,
Posted 01 Mar 2004
Integration is the linchpin to success; it can seamlessly bridge systems, or become a costly and time-consuming albatross. Following are five strategies for connecting the new with the old.
REAL ROI,
Posted 01 Mar 2004
Testing is the process of exercising software to verify that it satisfies specified requirements and to detect errors. CRM application testers look at two broad areas: functionality and performance.
Experts on Call,
Posted 16 Feb 2004
Insight,
Posted 02 Feb 2004
IDC states that 70 percent of the respondents to a recent survey on standards agreed that the future of software depends on them.
Daily News,
Posted 21 Jan 2004
Business process fusion is the transformation of business activities that is achieved by integrating previously autonomous business processes to create a new scope-of-management capabilities.
Experts on Call,
Posted 19 Jan 2004
Government agencies are under increasing pressure to control costs, improve productivity, and deliver better products and services, but government agencies also face their own set of CRM challenges.
Reality Check,
Posted 02 Jan 2004
Today PeopleSoft is announcing the first major series of integrations between PeopleSoft 8 and JD Edwards suites.
Daily News,
Posted 15 Dec 2003
Unique considerations specific to CRM projects fall into two groups: those things you must do, and those things you must avoid.
Viewpoints,
Posted 08 Dec 2003
Accuweather has blended UpShot into its systems, making day-to-day operation easy for users to maintain through security, added reports, new reports, and new processes they themselves put in place.
Secret of My Success,
Posted 01 Dec 2003
The logical choice for Waters Corp.'s large implementation was to stick with a vendor it knew.
REAL ROI,
Posted 01 Dec 2003
Business process fusion will drive stronger alignment of IT with core business processes, and provide linkage of operational and management processes with a true end-to-end scope.
Daily News,
Posted 01 Dec 2003
Successful CRM programs boast the common denominators of participation from all levels of management and personnel, understanding of current business challenges, detailed examination of infrastructure and information system capabilities, business process review, data availability, and project ownership.
Viewpoints,
Posted 17 Nov 2003
Travelex's SFA and CRM pieces were not integrated with the processing system, so the sales group refused to use it; Travelex decided to trash its system in favor of another solution.
REAL ROI,
Posted 03 Nov 2003
U.S. call center spending in the financial services industry between 1998 and 2003 increased by 118 percent; Customers are looking for better integration between applications, information systems, and portals; and companies are getting into offshore BPO, but enterprises should also examine the benefits from offshore "insourcing."
Insight,
Posted 03 Nov 2003
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