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Articles: Integration
The on-demand CRM suite provider floats its latest version, combining analytics, back-office integration, and partner relationship management.
A new study reveals how marketing agencies are tackling emerging technologies. While mobile devices top the list, YouTube isn't far behind.
Bazaarvoice and MarketLive partner to offer an integrated e-commerce system complete with analytics and user ratings.
The vendor's new Process Pod for partner ICCM's eService Desk lets users integrate BPM into all aspects of their business, not just the contact center.
OutStart's knowledge sharing software aggregates CRM, Web, and expert information that salespeople can call on round the clock.
The Web experience management specialist delivers upgrades for two of its applications, letting them span an organization's needs.
Vettro 360 software makes Siebel CRM On Demand available on mobile devices at speeds Oracle can't match, says an industry analyst.
The two companies' pairing results in Salesforce Group Edition featuring Google AdWords, an integrated product for small businesses.
Systems that measure and improve quality have a place beyond the traditional factory floor, according to a new study; most sales and marketing departments can benefit from quality analytics.
A recent study reveals that few companies are following best practices when it comes to a critical area of their commerce systems.
How to eliminate islands of information.
Forget about both of them--a new study finds that for real customer service, companies will need to cover all channels across the enterprise.
Despite a strong market with several options, small businesses are still warming up to the idea of online personal productivity software.
The on-demand provider releases an end-to-end mobile suite solution with several partners; it matches market demand, according to one industry analyst.
The market is expected to grow as enterprises seek to consolidate the vast amounts of unstructured data in word processing, spreadsheets, and other formats, according to a report.
The company, in keeping with its "No Software" motto, announces its plan to offer service-oriented architecture on demand.
Consona releases new versions of its acquired CRM and knowledge management properties, and adds some marketing automation from Norway.
Different licensing models have left customers confused and vendors squabbling over the definition of open source.
SAPPHIRE '07 International: The company acquires Finland's Wicom Communications; expect to see more large CRM firms buying contact center companies down the pike, according to one analyst.
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