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Articles: Integration
The on-demand CRM vendor, recently public, launches an application development platform -- NetSuite Business Operating System -- for custom and vertical software.
New research reveals increased competition among Latin American nations looking to provide customer service for America's rapidly expanding Hispanic markets.
LiveOps' Spring 08 On-Demand Call Center Platform comes amid widespread thinking in the industry that customer service's future lies with hosted and managed contact centers.
The broker of financial-information services launches a set of data-access and -intelligence tools.
The on-demand supplier of customer service solutions targets contact center efficiency.
A platform divided cannot stand -- at least not for long -- prompting vendors to strive for the Holy Grail of marketing integration.
With the help of Web-application powerhouse Adobe, Marc Benioff -- Salesforce.com's founder, chairman, and chief executive officer -- brings his company's Force.com platform to the corporate desktop.
In spite of on-demand's increasing popularity, on-premise solutions are still high in demand.
CDC Software's newest release of Pivotal CRM for Home Building and Real Estate looks to help streamline operations and boost profits for homebuilders.
In the research firm's annual look at the consolidation-ridden corporate performance management space, Oracle's Hyperion acquisition was the only one that made the cut -- literally.
A recent spate of releases continues to expand the marketplace for mobile CRM, even as mobile stalwart BlackBerry suffers yet another nationwide service interruption.
Integrated technologies provide competitive advantage and faster time-to-revenue.
Looking at the network-technology vendors specializing in serving up the technology of others, Gartner gives glowing marks to just two out of 13.
With its Entrepreneur edition, Maximizer Software targets the sole proprietor -- and the midsize business that proprietor may become.
Loyalty Lab's newest release links email to myriad activities -- and makes messaging relevant for social networks.
New research shows about two-thirds of businesses are using the latest tools, but there are questions over the extent of penetration.
A new study concludes vendors must tap into the midmarket to prevent a potential stagnation in market growth.
Magic Quadrant '08: The research firm's assessment of the business intelligence sector shows the two vendors joining SAS Institute, Oracle, Cognos, and Business Objects in the top segment.
The popular software-as-a-service CRM company delivers its 25th release -- Spring '08 -- adding collaboration and content features amidst rumors of ownership-shopping.
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