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Articles: Integration
At Oracle OpenWorld 2007, executives emphasize the benefits of having made 41 acquisitions in 45 months: "We've become the IPO market for the enterprise software industry."
It's popular, but not necessarily better.
Xactly's compensation management software will give Siebel CRM On Demand users a quick look at future commissions.
The $5 billion deal marks ongoing consolidation in the Tier One business intelligence market; a "significant change" in IBM's direction, one analyst notes.
The union of two data providers represents "a monumental acquisition," says one analyst -- though more deals are likely.
ANA Multicultural Marketing Conference '07: One presenter proposes the notion that diversity can enhance work productivity -- and drive innovation.
The global CRM market will double within six years, according to a new Datamonitor report.
As the market for these tools continue to evolve, vendors continue to push towards a consolidated solution set.
New research points to explosive growth in CRM adoption across every segment -- especially on-demand CRM.
Contact centers can't be stodgy. They need to keep up with the kinds of technologies -- email and IM -- their younger customers rely on.
Contact center performance management provides a holistic view of agent performance; use that data to spur desirable behaviors that will help reps beat center and corporate goals.
Great branding doesn't come from gimmicks -- it derives from exceptional, innovative customer service.
A new way of thinking about data and information generated across all lines of business.
Business Problem: Inability to generate qualified contacts and leads within customer companies.
Maximizer Enterprise helps optimize shipments and company trust.
As business models become increasingly complex, more and more processes are shunted to automated systems. But the best examples never lose touch with the human element.
Adhere to a plan and avoid unnecessary changes.
The pool of Web analytics providers continues to shrink.
The Bozeman bunch signs partnerships with Demandware and Cast Iron Systems to expand its e-commerce and integration capabilities.
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