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Articles: Integration
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
Dynamic documents extend the lifespan of your work.
NRF Annual '09: Petsmart and Urban Outfitters weigh in on what retailers must do with the horror of 2008 behind them and projections of a difficult 2009 ahead.
The verticalized solutions aim to improve the customer experience and employee productivity.
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.
The research firm compares the top vendors in the space.
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
New research shows confusion among users over what unified communications really means.
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
"Customer satisfaction" and "customer retention" top the list for marketing executives.
A process-based approach is key.
Analysts weigh in on content management trends for the New Year.
A path to superior sales results.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
Here are three areas in which technology can help your organization sell better.
Properly harnessed, customer feedback can help companies forge a competitive advantage. But with feedback pouring in from all directions, companies are struggling just to keep up.
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