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Articles: Integration
A $9 billion printing-solutions company turns to AchieveGlobal to develop a comprehensive agent-training program
The vendor's newest version adds an updated interface, business rules creation, and multiplatform compatibility, complete with better formatting for mobile devices.
The quality is still there for call center vendors, but other outsourcers are challenging their position, according to a consultancy's new research.
Indonesia's broadband market will grow by 45 percent per year for the next five years, according to research, leading growth in the Asia-Pacific region.
The Asian market for on-demand software nearly doubled last year as awareness and adoption rates boomed; new report says satisfaction is high for CRM and other applications.
Despite the development of CRM best practices, many businesses are still struggling to properly measure the success of their implementations.
Big Blue will leverage DataMirror software to support IBM Information Server and integrate the acquisition with its Information Management Software unit.
The on-demand CRM vendor announces full in-browser capabilities for use on the wildly popular new Apple device; CRM on the hip could make Apple the next big mobile business tool.
A study by IDC reveals that BI software is both popular and necessary; Business Objects and SAS continue to lead the field.
Maximizer Software inks a deal with sales-effectiveness analyst group ES Research to share information on best practices and link their customer bases.
Either a bad technical implementation or a lack of governance will increase the risk of failure in SOA projects, according to a new report.
The company releases its first major offering of the IP contact center product from its Telephony@Work acquisition.
The on-demand CRM suite provider floats its latest version, combining analytics, back-office integration, and partner relationship management.
A new study reveals how marketing agencies are tackling emerging technologies. While mobile devices top the list, YouTube isn't far behind.
Bazaarvoice and MarketLive partner to offer an integrated e-commerce system complete with analytics and user ratings.
The vendor's new Process Pod for partner ICCM's eService Desk lets users integrate BPM into all aspects of their business, not just the contact center.
OutStart's knowledge sharing software aggregates CRM, Web, and expert information that salespeople can call on round the clock.
The Web experience management specialist delivers upgrades for two of its applications, letting them span an organization's needs.
Vettro 360 software makes Siebel CRM On Demand available on mobile devices at speeds Oracle can't match, says an industry analyst.
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