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Articles: Integration
Three months after the initial $6.7 billion bid, the juggernaut of enterprise computing pays $8.5 billion for its rival in the middleware market.
With Amdocs CES 7.5, the company looks to usher in a new era in which consumers control the purchasing process.
As shareholders approve the acquisition by Big Blue, the business intelligence provider updates its flagship product, aiming to make information-sharing smoother and more accessible.
With the advent of Web 2.0 and other technologies, the CRM landscape may look vastly different in the not-so-distant future. Or will it?
Consumerization, software-as-a-service, and several other industry developments are affecting how application vendors approach smaller organizations.
Companies are beginning to see the technology as an essential part of customer service strategy.
Succeed -- or fail -- based on just a few key decisions.
A new study by Gartner identifies the top priorities for any business trying to improve its customer service.
When it comes to profitability, high-quality data is CRM's most critical success factor.
Jacada's $26 million deal with Software AG now allows the company to focus exclusively on its rapidly growing call center solutions business.
The "single version of the truth" is impossible without tools to ensure data quality.
The ever-evolving journey toward exceptional customer experience.
The company wows its users with new products and new plans for the future.
As unified data hubs go mainstream, here are six broad strokes to help you master the art of master data management.
In the contest for customers, providing a high-quality experience is how you cross the finish line first.
Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment -- especially on-demand CRM.
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
AMC Technology resumes its telephony, contact center, and CRM integration webinar series; targeted programs will help attendees focus on specifics.
Email continues to play a strong role in marketing campaigns, but improvements are still in high demand.
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