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Articles: Integration
An interesting year ahead: new technologies to be harvested, new markets to be explored, and new ideas hovering on the brink of reality.
The company's acquired Witness arm launches its latest workforce optimization suite, Impact 360, stressing analytics prowess and integration.
SAP Influencer Summit: The German giant's SAP CRM 2007 -- with a new user interface -- sneaks in under the calendar-year wire.
New feature to the company's Edge series promises to address the financial concerns of midmarket companies.
Big Blue's Tivoli Netcool offers cross-network quality assurance, monitoring, and predictive capacities; pricing may be more important than service, analyst cautions
Analytics are increasingly leveraged for insight into customer behavior.
The company's planned acquisition of analytics powerhouse Business Objects represents the largest in company history.
Business Problem: A business is unable to track product-defect issues across development teams and customers.
Covad achieves fat customer satisfaction with HyperQuality.
SAP Business ByDesign is the company's new on-demand midmarket product; much of its success hinges on SAP's channel strategy.
Now that consumers can create content of their own, marketers no longer control the message. If you can't lead the conversation, you'd better learn how to be part of it.
New systems will unleash a new round of creativity in business applications.
When online businesses put customer feedback to use quickly, customers begin to expect it from all companies.
The one overarching trend that will likely make an indelible mark on customer-centric strategies will involve social networking in a big way.
How services-oriented architecture will shape the future of CRM: Part One in a four-part series.
The vendor's Smart Agent Desktop could make the contact center a whole lot smarter.
After years of software-as-a-service rising ascendant, economic pressures may be favoring on-premise software again.
Technology investments designed to empower agents may actually complicate access to required data.
As the annual shopping season opens, retailers need to allocate resources more effectively.
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