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Articles: Integration
Segmentation marketing must be individually relevant.
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
Apple's 3G update to its popular handheld has early support from big names in the industry, but little meat so far.
Making BI ridiculously obvious.
The customer interaction management vendor -- now an nGenera company -- partners with Denodo to offer data mashups.
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
How to avoid them.
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Magic Quadrant for EMM '08: Until buyers are using EMM solutions as platforms, vendors can't be marked for their ability to deliver.
Forrester says "persuasive" content management relies on having technology and marketing personnel understand each other.
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
ID Analytics' new authentication solution looks to break high-cost boundaries.
With CrowdSound, companies can put an ear to customer noise.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
The latest CRM products and partnerships from Redmond's software juggernaut have set industry tongues wagging about whether Microsoft has finally forced its way to the forefront -- or if it was ever destined to be a true leader in the first place. Plus, an exclusive interview with Microsoft Chief Executive Officer Steve Ballmer.
Better landing pages increase adoption of relevant weather-alert services.
From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.
As healthcare becomes more technologically advanced, are patients better served?
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