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Articles: Integration
In the contest for customers, providing a high-quality experience is how you cross the finish line first.
Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment -- especially on-demand CRM.
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
AMC Technology resumes its telephony, contact center, and CRM integration webinar series; targeted programs will help attendees focus on specifics.
Email continues to play a strong role in marketing campaigns, but improvements are still in high demand.
The latest version of Aspect Unified IP 6.5.1 expands language capabilities, and adds unified command and real-time reporting.
The on-demand CRM vendor posts a big IPO, suggesting the tech market is still buoyant.
The Compel Winter 2008 release from Centive features an interactive dashboard allowing sales pros to view their stats in one place.
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
The much-anticipated Microsoft Dynamics CRM 4 makes it to market in time for the close of Q4 2007, to the sounds of analyst praise.
With a new acquisition and fresh features, Cognos aims to improve its performance management platform.
"Getting staff to use the software" remains the biggest challenge for the small and midsize CRM user.
New research identifies archiving and data protection as hot drivers of storage initiatives; EMC continues to lead in market share.
Introducing a sales automation system for the people who must actually make a product work for the customer: the sales engineer.
Acquisition of Dutch company strengthens Oracle Enterprise Manager 10g's transaction and user monitoring capabilities.
An interesting year ahead: new technologies to be harvested, new markets to be explored, and new ideas hovering on the brink of reality.
The company's acquired Witness arm launches its latest workforce optimization suite, Impact 360, stressing analytics prowess and integration.
SAP Influencer Summit: The German giant's SAP CRM 2007 -- with a new user interface -- sneaks in under the calendar-year wire.
New feature to the company's Edge series promises to address the financial concerns of midmarket companies.
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