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Articles: Integration
Business Problem: Companies need to integrate disparate information.
The word is everywhere now: social networks, social frameworks, social platforms.
Varonis excels beyond Excel and into marketing automation.
A credit-card company reduces agent strain and finds answers faster with Enkata.
Canadian public broadcaster uses InfoStreet StreetSmart to better plan media productions--and to finally put an end to a clunky email system.
Beyond the comfy confines of your corporate Web site, people are talking -- and complaining.
A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.
With its new OpSource Connect, the provider of software-as-a-service infrastructure sees mainstream acceptance of SaaS as a sign that the industry is primed to tackle integration now.
The on-demand CRM vendor, recently public, launches an application development platform -- NetSuite Business Operating System -- for custom and vertical software.
New research reveals increased competition among Latin American nations looking to provide customer service for America's rapidly expanding Hispanic markets.
LiveOps' Spring 08 On-Demand Call Center Platform comes amid widespread thinking in the industry that customer service's future lies with hosted and managed contact centers.
The broker of financial-information services launches a set of data-access and -intelligence tools.
The on-demand supplier of customer service solutions targets contact center efficiency.
A platform divided cannot stand -- at least not for long -- prompting vendors to strive for the Holy Grail of marketing integration.
With the help of Web-application powerhouse Adobe, Marc Benioff -- Salesforce.com's founder, chairman, and chief executive officer -- brings his company's Force.com platform to the corporate desktop.
In spite of on-demand's increasing popularity, on-premise solutions are still high in demand.
CDC Software's newest release of Pivotal CRM for Home Building and Real Estate looks to help streamline operations and boost profits for homebuilders.
In the research firm's annual look at the consolidation-ridden corporate performance management space, Oracle's Hyperion acquisition was the only one that made the cut -- literally.
A recent spate of releases continues to expand the marketplace for mobile CRM, even as mobile stalwart BlackBerry suffers yet another nationwide service interruption.
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