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Articles: Integration
Microsoft Convergence 2008: While some analysts leaven criticism of Microsoft's Dynamics offerings with restrained praise, one recent report suggests the company "continues to lag rivals significantly" and should give up on CRM entirely.
According to statistics from a newly published study, organizations are realizing that "customer satisfaction" means far more than just "happy customers."
Microsoft Convergence 2008: CEO and President Steve Ballmer outlines his company's approach to business applications, expands a partnership, and drops some hints about strategy.
Contact center solutions vendor Aspect Software has a new UC strategy -- and the company says it starts with the customer.
The Web-analytics vendor introduces a new video-measurement function and a renewed focus on user-friendliness.
In addition to a long-rumored change in naming conventions, the software giant's Release 15 weaves social networking into on-demand CRM; also, a new Mobile Sales Assistant is unveiled.
Sage Software's latest CRM shift promises one step up in mobility and another toward integration.
With Salesforce.com's announcement of an iPhone-specific application, will Apple finally tackle the corporate world?
SAP CRM 2008: As advertising budgets shift to online efforts, customer care is where the money is.
Gartner Wireless '08: By heeding lessons learned, companies can help ensure they get the maximum benefit from mobile CRM deployments.
AIIM '08: With enterprise content management on the rise, users demand to have what's easy.
Meeting customers where they want.
SAP CRM 2008: SAP's overarching theme of "customer co-innovation" goes beyond its newly launched CRM offering, according to company executives.
Gartner Wireless '08: As the mobile workforce continues to evolve, "portable personality solutions" will be all the rage, says one Gartner analyst.
Small and midsize companies are slowly but surely turning their heads -- and business -- to software-as-a-service.
Existing CRM deployments can help with mastering the art of the deal.
After what one analyst called a "painfully long" anticipation, the on-demand CRM vendor finally goes public
They're set in their ways, stubbornly independent, and resistant to change. But your staff doesn't have to be your toughest sale.
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