Customers can expect to see continued M&A activity and the rise of hosted services as the market continues to grow.
Daily News,
Posted 27 Apr 2006
The department does not consistently put CRM into practice, even though it is a high priority; marketing relies too heavily on sales to drive customer satisfaction and it under uses analytics.
Daily News,
Posted 27 Apr 2006
Rollouts and road maps are signs of Oracle's emphasis on enhancing existing product lines as the company deepens its SOA initiative.
Daily News,
Posted 26 Apr 2006
The company debuts its latest search solution, making it the first to leverage Web behavioral data; a key enhancement is active ranking.
Daily News,
Posted 26 Apr 2006
The technologies, products, and services provider for wireless networks unveils functionality for the enterprise contact center.
Daily News,
Posted 25 Apr 2006
A new Forrester study on order management cycles shows vendors from all parts of the sales process performing strongly, including some smaller players.
Daily News,
Posted 24 Apr 2006
The latest release in the CRM On Demand series, version 10 delivers custom-fit functionality for operations of all sizes.
Daily News,
Posted 20 Apr 2006
The search engine darling announces an enterprise application launch that will ease the growing pains associated with CRM end-user adoption.
Daily News,
Posted 19 Apr 2006
Better technology integration and closer attention to customer needs rank among the best-in-class behaviors of distributors.
Daily News,
Posted 17 Apr 2006
Version 6.0 allows users to create and customize applications entirely on their browser and could make Nsite a bigger player in the SaaS industry.
Daily News,
Posted 14 Apr 2006
Pivotal's owner is buying a Microsoft CRM partner, strengthening the bond between them for the time being.
Daily News,
Posted 13 Apr 2006
Purchasing the billing and revenue management solutions provider should strengthen Oracle's go to market offerings for the communications and media industry, and bolster its apps focus.
Daily News,
Posted 12 Apr 2006
The on-demand vendor has acquired Sendia to bring mobility to its AppExchange applications.
Daily News,
Posted 11 Apr 2006
The new version marries AJAX to business process customization, adds new verticals, and heats up the suite wars.
Daily News,
Posted 06 Apr 2006
The deal is one of the latest markers of contact center consolidation; details of the cash transaction were not disclosed.
Daily News,
Posted 05 Apr 2006
IBM continues its SOA efforts with a cluster of products and services designed to help bolster SOA-based deployments.
Daily News,
Posted 04 Apr 2006
Forrester peeks into the future of enterprise applications, and discovers that it's up to the customers.
Daily News,
Posted 03 Apr 2006
Take a close look at where your business is going and the market risks you face.
Viewpoints,
Posted 01 Apr 2006
Insight,
Posted 01 Apr 2006
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