The deal adds real-time, mobile customer engagement and risk intervention capabilities to decision management applications.
Daily News,
Posted 17 Aug 2012
When it comes to sales, establishing trust is key.
Viewpoints,
Posted 10 Aug 2012
The acquisition will add long-term forecasting, planning and analysis capabilities to Interactive Intelligence's workforce optimization offering.
Daily News,
Posted 09 Aug 2012
The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.
Daily News,
Posted 07 Aug 2012
New capability delivers high lead-to-sale conversion rates for marketing partners.
Daily News,
Posted 25 Jul 2012
Bridging silos to provide a better customer experience.
Viewpoints,
Posted 20 Jul 2012
Integration with call center automatic call distribution technology allows centers to aggregate idle time in real time
Daily News,
Posted 19 Jul 2012
Solution designed to increase sales through internal collaboration, company says.
Daily News,
Posted 19 Jul 2012
Unified social layer connects sales and marketing for stronger collaboration.
Daily News,
Posted 12 Jul 2012
Hosted PBX business phone service now links directly into many popular CRM packages.
Daily News,
Posted 11 Jul 2012
The partnership leads to a hosted Web chat solution that is completely integrated with Microsoft Lync.
Daily News,
Posted 10 Jul 2012
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
Daily News,
Posted 09 Jul 2012
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
Daily News,
Posted 03 Jul 2012
The new tool lets companies deliver better information about the cookies used on their Web sites.
Daily News,
Posted 03 Jul 2012
This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
Daily News,
Posted 03 Jul 2012
Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.
REAL ROI,
Posted 01 Jul 2012
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Magazine Features,
Posted 01 Jul 2012
All data may not be equal, but it may be equally important.
Reality Check,
Posted 01 Jul 2012
The latest Maximizer CRM release features nearly 200 enhancements and an optimized interface for the iPad and other leading mobile devices.
Daily News,
Posted 29 Jun 2012
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