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Articles: Channel Management
CRM is turning call centers into profit centers.
Follow these 10 steps and you'll have information that really means something, rather than just have a lot of data that confuses more than it informs.
Switching CRM vendors is a tough, but often wise, decision.
Business Process Automation: Buzzword or Business Imperative?
CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines.
FedEx has been able to integrate business processes and provide customers with a single point of access for all shipping needs. To do so the company devised a three-prong approach to CRM.
An overarching goal of RTE lies with the need for process automation to manage the detailed steps involved in moving transactions and business events from start to finish.
Golf USA uses portals to build relationships with and sales for franchisees.
Using CRM, Bernina speaks the language of both dealers and customers.
To improve relationships with and increase profits from the channel companies must treat those partners as well as they would their customers.
Onyx Software Corp. Wednesday started shipping updated versions of its customer and partner portals that have been rebuilt on XML standards.
Apropos will embed a private-label version of its Multi-channel Interaction Management Suite within the J.D. Edwards CRM application suite.
ChannelWave goes to Japan; Onyx eyes China; IT investment in Asia-Pacific on the verge of growth, says IDC
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