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| Articles: Channel Management |
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With the push of a "Smart Button" Genesys Mobile Engagement unlocks context, history, and live assistance capabilities for mobile applications.
Daily News,
Posted 18 Apr 2012
Research finds consumers want future interactions with financial services companies to feel local and personal.
Daily News,
Posted 17 Apr 2012
Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com.
Daily News,
Posted 16 Apr 2012
Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.
Daily News,
Posted 13 Apr 2012
Web-Based service features eight tools to reach today's mobile consumers.
Daily News,
Posted 05 Apr 2012
The company launches an optimized customer support widget for iOS and Android devices.
Daily News,
Posted 04 Apr 2012
The platform is expanded to include more reporting, scripting, and integrations.
Daily News,
Posted 03 Apr 2012
Plug-in lets retailers incorporate Pinterest into their social commerce strategies to extend brand interactions and drive traffic.
Daily News,
Posted 29 Mar 2012
StrongMail's referral marketing platform now allows consumers to share images via Pinterest.
Daily News,
Posted 29 Mar 2012
Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
Daily News,
Posted 27 Mar 2012
Company adds Zoho Projects for iPhone, Zoho CRM, and Zoho Docs for Android.
Daily News,
Posted 27 Mar 2012
The customer interaction ecosystem delivers features that improve business performance.
Daily News,
Posted 27 Mar 2012
Completion of testing provides set-up and support assurances for customers integrating with Microsoft Lync Server 2010
Daily News,
Posted 27 Mar 2012
The solution can identify and predict customer, service, and operational trends in voice over IP (VoIP) networks, contact centers, and unified communications infrastructures.
Daily News,
Posted 27 Mar 2012
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
Daily News,
Posted 22 Mar 2012
Freshdesk has upgraded its online help desk app with new email and reporting features.
Daily News,
Posted 21 Mar 2012
The new integration simplifies the update process displaying MailChimp subscriber information in the Zendesk interface.
Daily News,
Posted 21 Mar 2012
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
Daily News,
Posted 20 Mar 2012
Comprehensive relationship management solution enhances member engagement.
Daily News,
Posted 20 Mar 2012
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