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Articles: Channel Management
Recording can improve compliance, quality monitoring, and coaching for customer service via video conferencing.
Natural language processing application rates social media leads based on posting histories.
The app makes it easier to create and track digital marketing materials.
The surveying tool is geared toward SMBs for gathering customer and employee feedback.
Online marketers can now engage brand influencers and their social ‘look-alikes.'
More than 20 new features include gamification, business analytics, and integrations with Evernote, Chatter and Yammer.
Whisper Message and Call Recording On/Off round out the newest product upgrades.
The addition lets ReachMail users to identify traffic to their Web sites.
Professional services automation can improve project profitability by providing details about consulting engagements, including customer history. Here's how to get customer background and technical details at your fingertips. (Originally appeared on SmartCustomerService.com)
Engage employees with gamification.
Rebranding reflects the company's new cross-channel focus.
New Operator Console extends customer service experience management beyond the contact center.
Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice.
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
The move allows for data sharing between TeamSupport's help desk software and Zoho CRM.
New features include an enhanced user interface, advanced analytics, and international language support.
Enables enterprise marketers to target customers with highly relevant display ads based on cross-channel email engagement behavior.
The latest version of its marketing automation platform extends big data across all marketing channels.
Parature Social Monitor and Parature Facebook Portal provide listening and response and 24/7 social customer support.
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