Logo
BodyBGTop
Articles: Channel Management
New Operator Console extends customer service experience management beyond the contact center.
Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice.
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
The move allows for data sharing between TeamSupport's help desk software and Zoho CRM.
New features include an enhanced user interface, advanced analytics, and international language support.
Enables enterprise marketers to target customers with highly relevant display ads based on cross-channel email engagement behavior.
The latest version of its marketing automation platform extends big data across all marketing channels.
Parature Social Monitor and Parature Facebook Portal provide listening and response and 24/7 social customer support.
The company will change its name to Brand.com to demonstrate its power to protect brands' online reputations.
Forrester urges firms to tailor their CX approach to connected customers.
New real-time voice of the customer data analysis tool draws insight from questions posed on digital channels.
The company updates its multiplatform mobile solution for Microsoft Dynamics CRM.
The company makes its social media management platform available on any mobile device.
Strategic partnership will optimize customer experience management across structured and unstructured data.
The cloud-based solution gives insight into every customer contact regardless of channel or operational system.
Customers are increasingly choosing the Internet instead of making phone calls. Here's what enterprises can do to evolve their Web solutions to better serve customers and create integrated support experiences.
Cloud-based help desk solution brings actionable insight to customer support managers.
The platform helps companies assess the impact of social marketing and identify influence segments.
Free tool allows marketers to monitor activity across mobile device types.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89   Next >>
 
Companies: Channel Management
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us