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Articles: Channel Management
In a world where so much attention is placed on technology, we shouldn't lose sight of the human element.
Multichannel customer experience analytics in ForeSee cx360 provide visibility and benchmarking across touch points.
Channel and Trade Audit enables consumer goods companies to anticipate evolving market trends and drive growth.
Server-to-Server integration sets new bar for data-driven cross-screen advertising.
The new CorvisaCloud boasts several new features and deep Salesforce.com integration.
CRM integration provides version 2 users with better visibility into customer purchases and allows them to feed actionable insights back into a CRM platform.
The expanded practice includes contact center and unified communications platforms from Cisco, Avaya, Salesforce.com, and Genesys.
15 tips for making sure it does.
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
Medallia Mobile 2 offers many new features to foster customer engagement across an organization.
Telerik Sitefinity CMS now comes with inline editing, an HTML5-based module for Google Analytics, and a dynamic administration dashboard.
Conversation Analytics tracks what happens on the call and extracts marketing and sales data.
New InteractionStore helps Message Studio clients understand customer context and adapt marketing campaigns in real time.
My:Time Mobile lets customers start a service interaction, stop, and resume later at their convenience.
The acquisition of Xtify, a mobile messaging platform provider, will add to IBM's mobile marketing capabilities.
Expanded solution allows FirstRain to further tap into social and mobile cloud technologies to help businesses accelerate their customer company transformation.
New self-serve tool helps nonprofits boost online engagement.
B2B advertisers can now target and reach specific companies on Facebook with Demandbase and dedicate spend on the businesses that matter most.
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