When it comes to wireless services, messaging has a significant lead over playing games, gambling, reading, and watching movies.
CRM Featured Articles,
Posted 20 Jun 2005
OrderMotion fills Goldspeed.com's need for order-tracking and improved CRM.
Benchmark,
Posted 01 Jun 2005
CEM promises to be the new level of strategic differentiation and innovation for businesses.
Viewpoints,
Posted 01 Jun 2005
It's vital to understand customer objectives and align them with the right tools and support processes through service level management.
Viewpoints,
Posted 01 Jun 2005
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
Magazine Features,
Posted 01 Jun 2005
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
CRM Featured Articles,
Posted 24 May 2005
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
CRM Featured Articles,
Posted 23 May 2005
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
CRM Featured Articles,
Posted 18 May 2005
Community relations is now a crucial practice; Web sales remains a strong revenue stream.
CRM Featured Articles,
Posted 16 May 2005
CRM software is becoming as important as nuts and bolts.
Magazine Features,
Posted 02 May 2005
Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
Magazine Features,
Posted 02 May 2005
Channel management and communications merge in the partners' new single-click integration.
CRM Featured Articles,
Posted 26 Apr 2005
Customers want better marketing processes, regardless of the communication channel.
CRM Featured Articles,
Posted 18 Apr 2005
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
CRM Featured Articles,
Posted 11 Apr 2005
Leaders include eGain, iPhrase, KANA, and KnowledgeBase, with RightNow and ServiceWare designated as strong performers.
CRM Featured Articles,
Posted 08 Apr 2005
The number one reason companies are letting go of CRM is to gain access to people and expertise.
Viewpoints,
Posted 01 Apr 2005
The venue to reinforce the brand day in and day out is the contact center.
Viewpoints,
Posted 01 Apr 2005
It's almost impossible to satisfy the customer without internal agreement on brand experience and how to deliver it.
Viewpoints,
Posted 01 Apr 2005
The fashion forward boutique gains a unified view of its luxury-item customers by improving order management and sales.
Secret of My Success,
Posted 01 Apr 2005
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