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Articles: Channel Management
FedEx has been able to integrate business processes and provide customers with a single point of access for all shipping needs. To do so the company devised a three-prong approach to CRM.
An overarching goal of RTE lies with the need for process automation to manage the detailed steps involved in moving transactions and business events from start to finish.
Golf USA uses portals to build relationships with and sales for franchisees.
Using CRM, Bernina speaks the language of both dealers and customers.
To improve relationships with and increase profits from the channel companies must treat those partners as well as they would their customers.
Onyx Software Corp. Wednesday started shipping updated versions of its customer and partner portals that have been rebuilt on XML standards.
Apropos will embed a private-label version of its Multi-channel Interaction Management Suite within the J.D. Edwards CRM application suite.
ChannelWave goes to Japan; Onyx eyes China; IT investment in Asia-Pacific on the verge of growth, says IDC
The enterprise CRM suite landscape is changing, led largerly by efforts in integration.
Expands on key manufacturing vertical with release 5; configuration and quoting; taking XML orders
PRM sector gains validity; fastest time to market and lowest cost of ownership were key deal drivers; Siebel's rough week
Solution aims to keep better tabs on multi-tier channels to improve revenue and cut costs before and after the sale
Release 6 touts 300 APIs; CTO claims 300 percent growth in sales, low-cost Web services architecture; avoiding the PRM fate
PRM vendor stumbles in wake of turbulent economy; new technology faces stiff challenges; "wrong message, wrong time," says AMR analyst
SAP's Peter Zencke takes us down the yellow brick road to the multichannel land of Oz.
Forrester predicts market comeback; cross-channel integration, verticalization, Web services, new pricing models weigh in; Microsoft will dominate
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