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Articles: Channel Management
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
Tellwise delivers new interface and Smart Messages with LinkedIn, Twitter, and Facebook integration across PC, smartphone and tablet platforms.
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
Integrated technologies hold great promise for the future of CRM.
Moxie's mobile-optimized Web Self-Service provides relevant information throughout the customer journey and across devices.
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
Predictive marketing platform helps retail marketers ensure accurate data on millions of customers.
Oracle to offer co-browsing as a integral part of its Service Cloud.
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
Seventy-nine percent don't see their companies as ready to make the digital shift.
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
Attensity Q lets companies view trending information through real-time data streams.
Multichannel customer journeys can make or break your business.
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
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