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Articles: Channel Management
Leading CRM solutions provide the core elements needed to coordinate lead, opportunity, and account management across a multichannel sales environment.
Automating business processes can be the biggest challenge for Comergent's mostly manufacturer and distribution customers--that's why Comergent is offering new functionality and enhancements across the order transaction lifecycle.
Two divisions that serve The Schwan Food Company's markets, Schwan's Home Service and Schwan's Food Service Group, have revamped their CRM strategies as part of Schwan's ongoing effort to keep customers satisfied and loyal.
Once we started the process of searching for a new commerce solution we began to realize that the solution would have to be CRM-driven.
ChannelWave Software has released ChannelWave 6; Kaidara Software introduced Kaidara Advisor 3.0; Surebridge announced new bundled pricing for CRM Online by Surebridge.
Guided selling applications that help customers find the right products can support all of your sales channels independently.
The research firm surveyed 82 senior business and IT executives and found that companies experimenting with BPO complain of inflexible contracts, difficulty managing vendors, and a lack of performance metrics.
*Winners were selected from among companies that either nominated themselves or were nominated by their vendors.
The awards recognize superior performance in three areas: ROI excellence in customer companies (The CRM Elite); individual achievement (Influential Leaders); and vendor leadership (CRM Market Leaders).
The report maintains that this year, participating IT services providers expect to sell 26 percent of their services via other IT services providers.
Skechers cut its email queries in half, to 4,500 each month, and can capture more customer information for marketing purposes--all now done with one tenth the old staff size.
META analysts' various sources for generating vendor ratings include vendor surveys, customer references, META research data, and the analysts' collective experience in covering the ChRM market.
PRM should be about helping make sales, not simply tracking them.
Gartner consultant Ed Thompson offered eight building blocks for successful CRM projects.
While the performance optimization market is still relatively new, the melding of workflow automation, training, workforce management, and workforce optimization solutions is starting to provide a soup-to-nuts means of identifying and improving agent performance levels.
Saab Cars USA rolled out its enterprisewide CRM solution and strategy, dubbed TouchPoint, beginning in January 2002. Saab is using TouchPoint to improve customer service efforts, as well as to support customers and dealers. The initiative focuses on the customer interaction center, marketing, lead management, and data quality.
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