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Articles: Channel Management
It just doesn't make sense to let a machine handle the first contact between you and a new customer.
A new survey indicates there are some significant differences in the responses of men and women to bad customer service interactions.
Is there hope for intimate B2C relationships beyond the intermediation of self-service and outsourcing?
Pivotal's basic email client has been improved, with closer integration with Outlook 2003; the SmartPortal system has been expanded to a more open interface, allowing easier third-party data integration.
Benefits have translated to a more than 100 percent ROI in less than one year.
The new approach shook up a drowsy company, giving it a renewed spark and focus to face a more competitive landscape.
It is vital to bring partners into the overall CRM strategy as completely as possible.
Partners now account for more than half of Salesnet's new accounts in the midtier.
Most contact centers use one-dimensional metrics like time-to-respond or number-of-calls-handled to gauge success or failure. That's simply not sophisticated enough.
Keeping in touch with a partner network of more than 110,000 resellers was the goal of Samsung Electronics America's Digital Information Technology Division as it launched its partner relationship management initiative.
The number of print-and-online catalogs has exceeded the number of catalogs available only in print.
In CRM magazine's premiere Service Awards we recognize the top customer service vendors and savvy customer companies that have yielded impressive results from their customer service IT implementations.
New research from Forrester Research estimates that e-commerce budgets will outpace the rest of IT budgets through 2008.
RIM's goals for its partner relationship management initiative are to support its selling partners and their customers; to simplify how partners work with RIM; to provide an enterprise view of its customers across its 37 business units; and to gauge its sales and marketing effectiveness.
Leading CRM solutions provide the core elements needed to coordinate lead, opportunity, and account management across a multichannel sales environment.
Automating business processes can be the biggest challenge for Comergent's mostly manufacturer and distribution customers--that's why Comergent is offering new functionality and enhancements across the order transaction lifecycle.
Two divisions that serve The Schwan Food Company's markets, Schwan's Home Service and Schwan's Food Service Group, have revamped their CRM strategies as part of Schwan's ongoing effort to keep customers satisfied and loyal.
Once we started the process of searching for a new commerce solution we began to realize that the solution would have to be CRM-driven.
ChannelWave Software has released ChannelWave 6; Kaidara Software introduced Kaidara Advisor 3.0; Surebridge announced new bundled pricing for CRM Online by Surebridge.
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