Contactless payments and line-busting techniques are penetrating busy retail venues, to the delight of shoppers and staff.
Insight,
Posted 01 Aug 2006
The pending release of AOLVideo.com, a comprehensive video library, raises questions of competition and advertising value in the video sharing space.
CRM Featured Articles,
Posted 31 Jul 2006
Talisma and eVergance lead the formation of an industry consortium devoted to improving online and multichannel customer interaction.
CRM Featured Articles,
Posted 27 Jul 2006
A Patricia Seybold Group report argues that companies and customers need to be "codevelopers" to develop successful online community platforms.
CRM Featured Articles,
Posted 24 Jul 2006
The partnership includes joint R&D, sales and marketing, and systems integration efforts, but the joint rollout won't hit the market until 2007.
CRM Featured Articles,
Posted 19 Jul 2006
A recent study by the Winterberry Group predicts a massive upheaval in the advertising agency space, prompting agencies to consolidate and knock down silos.
CRM Featured Articles,
Posted 18 Jul 2006
Industry leaders in online services, computers, and consumer software got that way by having loyal users, according to a trio of reports by Satmetrix.
CRM Featured Articles,
Posted 13 Jul 2006
The bulk of the enhancements focuses on personalized responses, speedier resolution, and strengthened revenue generation capabilities.
CRM Featured Articles,
Posted 12 Jul 2006
More channels and a recovering economy are leading to a free flow of marketing dollars, according to a study.
CRM Featured Articles,
Posted 10 Jul 2006
Its Global Services initiative includes an offering aimed at creating a more exact experience and another focused on consistency across channels.
CRM Featured Articles,
Posted 28 Jun 2006
Personalized service, upkeep, and maintenance are attracting SMBs to purchase their IT software and hardware through vendor partners.
CRM Featured Articles,
Posted 28 Jun 2006
The companies forge the first partnership to make on-demand business software available through a retail chain.
CRM Featured Articles,
Posted 27 Jun 2006
Salesforce introduces Partnerforce, the Salesforce Partner Edition: Integrated CRM and PRM provide visibility that best-of-breeds lack.
CRM Featured Articles,
Posted 26 Jun 2006
Advertising agency execs at the DMA's annual conference speak to the growth and prominence of search marketing as a channel that enables companies to learn while they sell.
CRM Featured Articles,
Posted 22 Jun 2006
The DM Days conference takes a deep look into the best and worst ways to develop marketing strategies in the digital world.
CRM Featured Articles,
Posted 21 Jun 2006
Wireless consumers are poised to up adoption of OTA music services by end of the decade; drivers include broadband deployment and music-enabled handset penetration.
CRM Featured Articles,
Posted 19 Jun 2006
Broadcasters need new approaches to content delivery as media territories transform, a recent study finds.
CRM Featured Articles,
Posted 15 Jun 2006
Payment calculators and software applications that help shoppers decide what type of loan is best for their needs are key to converting prospects to applicants.
CRM Featured Articles,
Posted 13 Jun 2006
Web-only merchants outperform multichannel marketers in online customer satisfaction, according to a new study from ForeSee and FGI.
CRM Featured Articles,
Posted 09 Jun 2006
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