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Articles: Channel Management
Company President Kris Calef talks about variety, value, and growth.
The cable television and telecommunications service company uses quality monitoring and evaluation tools to improve service and sales.
Begin to better manage the pipeline by using metrics on a consistent basis.
Distributed merchandising networks are changing the way companies build customer relationships.
Creating true ties with partners helps to optimize sales results.
A new Aberdeen Group survey shows that organizations are slow to adopt channel price-management strategies.
The grocery service is using CRM to manage growth and harvest revenues.
The CRM analyst firm lays out strategies for improving bottom-line results with CRM.
Proactive care lessens contact center burdens and increases customer loyalty.
The key to mass production of customer and prospect relationships is data velocity and data consolidation.
For every successful CRM installation the customer service landscape is littered with CRM projects that didn't quite hit the mark.
Ensuring your outbound marketing message reaches its targets.
Improving what your most outspoken worker says to your customers.
The techniques that assist data warehousing facilitate data fusion.
Things are improving on the corporate information-sharing front, thanks to a number of easy-to-use technologies that support casual knowledge transfers.
Bridging the chasm between CRM and minority business.
The customer who opts in is the one you really want in the first place.
Voice over Internet Protocol (VoIP) promises to simplify the integration of phone, email, and Web for e-business communications.
The greatest opportunities ultimately remain in the medium with the highest resolution and clarity.
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