The groundbreaking Web auction site has been experiencing slowed growth in its auction business, but continues its push into text-based advertising and click-to-call functionality.
CRM Featured Articles,
Posted 28 Aug 2006
Paid search functionality gets a big boost today with both Salesforce.com and NetSuite releasing separate versions of leads tracking and management solutions with Google Adwords.
CRM Featured Articles,
Posted 22 Aug 2006
Firms have begun to respond to customer demand for quicker replies, strengthening brands and relationships in the process.
CRM Featured Articles,
Posted 18 Aug 2006
Intelligent routing and click-to-connect are some highlights of WebEx's remote service addition to its Support Center product; "[The vendor] understands service," one analyst says.
CRM Featured Articles,
Posted 17 Aug 2006
Too many customer programs focus on cost, which misses the point of CRM, according to an ICCM keynote speaker.
CRM Featured Articles,
Posted 16 Aug 2006
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
CRM Featured Articles,
Posted 09 Aug 2006
Sento makes available CXP, a product that is designed to "execute" the data gathered from Web analytics software.
CRM Featured Articles,
Posted 03 Aug 2006
Contactless payments and line-busting techniques are penetrating busy retail venues, to the delight of shoppers and staff.
Insight,
Posted 01 Aug 2006
The pending release of AOLVideo.com, a comprehensive video library, raises questions of competition and advertising value in the video sharing space.
CRM Featured Articles,
Posted 31 Jul 2006
Talisma and eVergance lead the formation of an industry consortium devoted to improving online and multichannel customer interaction.
CRM Featured Articles,
Posted 27 Jul 2006
A Patricia Seybold Group report argues that companies and customers need to be "codevelopers" to develop successful online community platforms.
CRM Featured Articles,
Posted 24 Jul 2006
The partnership includes joint R&D, sales and marketing, and systems integration efforts, but the joint rollout won't hit the market until 2007.
CRM Featured Articles,
Posted 19 Jul 2006
A recent study by the Winterberry Group predicts a massive upheaval in the advertising agency space, prompting agencies to consolidate and knock down silos.
CRM Featured Articles,
Posted 18 Jul 2006
Industry leaders in online services, computers, and consumer software got that way by having loyal users, according to a trio of reports by Satmetrix.
CRM Featured Articles,
Posted 13 Jul 2006
The bulk of the enhancements focuses on personalized responses, speedier resolution, and strengthened revenue generation capabilities.
CRM Featured Articles,
Posted 12 Jul 2006
More channels and a recovering economy are leading to a free flow of marketing dollars, according to a study.
CRM Featured Articles,
Posted 10 Jul 2006
Its Global Services initiative includes an offering aimed at creating a more exact experience and another focused on consistency across channels.
CRM Featured Articles,
Posted 28 Jun 2006
Personalized service, upkeep, and maintenance are attracting SMBs to purchase their IT software and hardware through vendor partners.
CRM Featured Articles,
Posted 28 Jun 2006
The companies forge the first partnership to make on-demand business software available through a retail chain.
CRM Featured Articles,
Posted 27 Jun 2006
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