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| Articles: Channel Management |
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More operators in the young Asia Pacific NGEV services market look to deliver these offerings as businesses migrate to IP-telephony platforms.
CRM Featured News,
Posted 19 Apr 2006
Metasearch 1.0 has a bad reputation, but the application of an AJAX-type interface and user-controlled content could make metasearch 2.0 an asset to airlines and customers.
CRM Featured News,
Posted 18 Apr 2006
Contactless payments combined with private label credit cards help speed transactions and consumer access to loyalty program information; 2007 could be the big year for no-touch checkout.
CRM Featured News,
Posted 17 Apr 2006
Better technology integration and closer attention to customer needs rank among the best-in-class behaviors of distributors.
CRM Featured News,
Posted 17 Apr 2006
Pivotal's owner is buying a Microsoft CRM partner, strengthening the bond between them for the time being.
CRM Featured News,
Posted 13 Apr 2006
Most email marketers have tremendous difficulty reaching consumer inboxes, but even more don't make deliverability a priority.
CRM Featured News,
Posted 12 Apr 2006
Wireless carriers' family calling plans are increasingly popular with customers; pricing is an important factor.
CRM Featured News,
Posted 03 Apr 2006
Successful e-business adoption requires vision and commitment from the top down.
Viewpoints,
Posted 01 Apr 2006
Don't focus on the wrong search box.
Viewpoints,
Posted 01 Apr 2006
Insight,
Posted 01 Apr 2006
Business Problem: The contact center is overwhelmed with basic, repetitive inquiries.
Re:Tooling,
Posted 01 Apr 2006
A new partner networking program is intended to help customers better leverage their customized solutions.
CRM Featured News,
Posted 30 Mar 2006
Some organizations grapple with attaching bottom-line value to their revamped Web sites, but crafting ROI models can help.
CRM Featured News,
Posted 29 Mar 2006
Companies are undervaluing the channel and its potential savings as more customers seek support.
CRM Featured News,
Posted 23 Mar 2006
Although the tax-collection agency's site did not receive the highest satisfaction index, it did take substantial steps to boost citizen satisfaction with its online presence.
CRM Featured News,
Posted 22 Mar 2006
A committee of mobile providers sets new guidelines for ethical behavior in wireless telecom, with control in the hands of the consumer.
CRM Featured News,
Posted 21 Mar 2006
A new IDC study predicts a focus on partnering, a movement toward on-demand, and an overall increase in software as a service availability.
CRM Featured News,
Posted 21 Mar 2006
Many online consumers still see cookies as spyware, and because those who want to opt out will, one analyst advises that firms make it easy for them.
CRM Featured News,
Posted 20 Mar 2006
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
CRM Featured News,
Posted 14 Mar 2006
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