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| Articles: Channel Management |
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Voice over Internet Protocol (VoIP) promises to simplify the integration of phone, email, and Web for e-business communications.
Viewpoints,
Posted 18 Oct 2004
The greatest opportunities ultimately remain in the medium with the highest resolution and clarity.
Viewpoints,
Posted 18 Oct 2004
Marketers who deploy the basics and best practices of direct marketing will be the ones to achieve success in establishing and maintaining long-term, profitable B2B relationships.
Experts on Call,
Posted 18 Oct 2004
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
Viewpoints,
Posted 18 Oct 2004
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
Viewpoints,
Posted 18 Oct 2004
Insight,
Posted 18 Oct 2004
SMBs want tools that can specifically address their requirements.
Viewpoints,
Posted 18 Oct 2004
The firm's goal is to achieve a number one status across every single product it has.
Benchmark,
Posted 18 Oct 2004
Colorcon's first step was to improve support and service for global customers.
Benchmark,
Posted 18 Oct 2004
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
Insight,
Posted 18 Oct 2004
According to a recent report from the Aberdeen Group based on a survey conducted in conjunction with CRMmagazine, a few companies have mastered this management.
CRM Featured News,
Posted 13 Oct 2004
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
Viewpoints,
Posted 11 Oct 2004
Five easy steps that any company can take to design and execute an effective customer satisfaction survey program.
Viewpoints,
Posted 27 Sep 2004
The company must respond to the constant evolution of hunting seasons throughout the year--and present the appropriate information to its various customers in respect to the season.
REAL ROI,
Posted 23 Sep 2004
Managers are always searching for ways to spur productivity that will balance the needs of the customers, the agents, and the company.
Magazine Features,
Posted 20 Sep 2004
The biggest news is the acquisition of eAssist.
CRM Featured News,
Posted 16 Sep 2004
Brand building was ranked highest among marketing priorities, despite the strong positioning efforts many vendors employed during the tech boom; the brand-building efforts may reflect both fresh faces and survivors looking to establish new markets.
CRM Featured News,
Posted 15 Sep 2004
Every partner has its own way of doing business; processes between partner and vendor are rarely aligned.
Experts on Call,
Posted 13 Sep 2004
The concept of having customers help themselves is actually a rather old idea--the difference today is that the channels for reaching customers, from voice response systems to kiosks and the Web, have evolved.
Viewpoints,
Posted 13 Sep 2004
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