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| Articles: Channel Management |
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Relationship calling plans lead to large mobile phone usage among young consumers; coverage and reliability trump newer capabilities.
CRM Featured Articles,
Posted 20 Nov 2006
The company plans to improve its mobile computing capabilities and increase its enterprise customer base through the acquisition of Good Technology.
CRM Featured Articles,
Posted 13 Nov 2006
Thanks to convenience and consumer comfort with online shopping, a report states that this year's online holiday retail sales may touch $27 billion.
CRM Featured Articles,
Posted 01 Nov 2006
The vendor makes available its newest upgrade to its Service suite, which features nine new applications catering to self-service, assisted service, and process automation.
CRM Featured Articles,
Posted 31 Oct 2006
The BPM software provider announces the launch of Hyperion System 9 Release 9.3, which focuses on data cleansing and integrity, as well as integration.
CRM Featured Articles,
Posted 31 Oct 2006
Increased customer activity and better search engine performance will grow paid search, but companies must mind their budgets, according to a new study.
CRM Featured Articles,
Posted 30 Oct 2006
The BI vendor announces QlikView for Communities, among other products, to allow a customer's partner community easier access to its analytic toolset.
CRM Featured Articles,
Posted 27 Oct 2006
A private equity firm has entered into a merger agreement; the deal is the latest in a trend toward building a service life cycle management suite, according to one analyst.
CRM Featured Articles,
Posted 24 Oct 2006
IS provider Experian steps out of its credit checking focus to further develop multichannel marketing solutions and services with six new releases.
CRM Featured Articles,
Posted 17 Oct 2006
The information broker announces its most granular customer segmentation model yet, and acquires Estonian credit bureau Krediidiinfo.
CRM Featured Articles,
Posted 12 Oct 2006
The most profitable salespeople are the ones who can focus on high quality leads, according to a new study; organizations should provide the right opportunities and not force customer care onto sales.
CRM Featured Articles,
Posted 06 Oct 2006
A fast, cost-effective way to create a single customer view.
Viewpoints,
Posted 01 Oct 2006
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Magazine Features,
Posted 01 Oct 2006
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
Magazine Features,
Posted 01 Oct 2006
The company focuses on extending sales compensation management to partners to give incentive to salespeople to provide order management data.
CRM Featured Articles,
Posted 28 Sep 2006
The service support vendor releases a new product intended to streamline a company's service requirements and to reduce service and support costs.
CRM Featured Articles,
Posted 27 Sep 2006
The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report.
CRM Featured Articles,
Posted 08 Sep 2006
Intelligent predictive analytics helps enterprises find the vital few.
Viewpoints,
Posted 01 Sep 2006
My Wedding Favors gets a major boost in convergence rates tying the knot with Kefta, a search-targeting solution provider.
Case Studies,
Posted 01 Sep 2006
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