Logo
BodyBGTop
Articles: Channel Management
Many companies remain indecisive about consolidating all service channels under a single umbrella of authority.
Customer relationship management fits all shapes and sizes. The following case studies present the details of four organizations' CRM approaches.
Drive out costs, focus on core business strategies, and increase sales and margins by outsourcing to a third-party provider.
It's still about the people and the processes that drive the technology.
We went into the market to talk with CRM users about their main challenges, and then went back to industry experts for solutions. Here's what we found.
Well-targeted mail campaigns are increasing in-store traffic.
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
The country's largest companies are not effectively handling online customer queries.
The retailer has seen double-digit results through better targeting its email marketing.
Data quality procedures ensure that data is consistently applied to stringent specifications.
Entertainment companies are putting the spotlight on targeted customer strategies to improve service, build loyalty, and grow wallet share.
The low-cost channel isn't always the right channel for customer service.
The top 5 questions an organization must ask prior to implementing CRM.
Search engine advertising ROI rocketed past Q3 figures.
A good online customer experience can have extended word-of-mouth benefits; slow response times jeopardize millions in potential revenue gains.
The number of consumers who use online self-service is high, but satisfaction continues to lag.
The company uses Coremetrics to determine which online marketing initiatives are bringing in ROI, and which are not showing results.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88   Next >>
 
Companies: Channel Management
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us