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| Articles: Channel Management |
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The Web remains an unexplored frontier for many small businesses, but realized value for small companies may soon drive a surge of online colonization, according to a report.
CRM Featured Articles,
Posted 30 Apr 2007
As CMOs continue to struggle with job security, a new study from the CMO Council and MarketBridge reveals that stability may be attained through measurement and definition.
CRM Featured Articles,
Posted 24 Apr 2007
Understanding the individuality of how consumers approach social networking is crucial for marketers trying to take the Web 2.0 plunge, according to a new report.
CRM Featured Articles,
Posted 23 Apr 2007
A new study finds that company response to service emails are in a downward spiral; can best practices reverse the slump?
CRM Featured Articles,
Posted 09 Apr 2007
Oracle and SAP are the big kahunas in the Forrester Wave for partner management, but there are numerous others to choose from among on-demand and specialty vendors.
CRM Featured Articles,
Posted 09 Apr 2007
The company releases Spring 2007, featuring Web 2.0 multichannel measurement, an upgrade that according to one analyst is fashionable for Web-analytics vendors.
CRM Featured Articles,
Posted 02 Apr 2007
A look at Web 2.0.
Viewpoints,
Posted 01 Apr 2007
Next-generation customer care solutions.
Viewpoints,
Posted 01 Apr 2007
Poor online retail performance needs to be addressed, despite continued industry growth; a 32 percent problem rate from the holiday season hasn't been fixed.
CRM Featured Articles,
Posted 30 Mar 2007
The local online advertising market is poised for rapid growth from its current $4.3 billion annual revenue due to heavy competition and new businesses entering the fray.
CRM Featured Articles,
Posted 22 Mar 2007
A Gartner report also identifies a 50 percent increase in total identity crimes and underscores the importance that companies take preventive measures to ensure customer satisfaction.
CRM Featured Articles,
Posted 21 Mar 2007
Satisfaction ratings are falling for government Web sites as commercial sites raise the bar for online experiences; the private sector may have much to teach the public sector.
CRM Featured Articles,
Posted 20 Mar 2007
North American contact centers trail their counterparts throughout the world when it comes to areas like average wait times, establishing SLAs, and crafting business continuity plans.
CRM Featured Articles,
Posted 20 Mar 2007
Salesforce.com's Spring '07 release features AppSpace, a veritable on-demand lovechild of MySpace and AppExchange for the business user.
CRM Featured Articles,
Posted 19 Mar 2007
Small and medium businesses are quick adopters of Web 2.0, fueled by cost and performance pressures, according to a new study from AMI.
CRM Featured Articles,
Posted 12 Mar 2007
Telecommunications companies are communicating better with their customers online, but still lag tech and retail outfits, according to The Customer Respect Group.
CRM Featured Articles,
Posted 06 Mar 2007
The customer experience management specialist delivers the latest version of TeaLeaf CX and a new application to go with it, intended to give real-time insight about transactions to e-businesses.
CRM Featured Articles,
Posted 05 Mar 2007
Business Problem: A company can't determine which Web-site factors either drive conversion rates or detract from a customer's experience.
Re:Tooling,
Posted 01 Mar 2007
Server management solutions provider DirectNet turns to Green Beacon to reduce the sales force's resistance to working together.
Case Studies,
Posted 01 Mar 2007
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