Restructuring Sage's CRM delivery strategy is part of an ongoing effort to rebrand and unify Sage's SMB products.
CRM Featured News,
Posted 20 Oct 2005
ROI increases as organizations' marketing initiatives fall in line with strategic corporate goals; four core marketing competencies help.
CRM Featured News,
Posted 12 Oct 2005
The portal company announces evolving new suites, including an SOA, and vertical applications, with one for retail efficiency.
CRM Featured News,
Posted 10 Oct 2005
SMBs are considering converged communications solutions, ranking Cisco Systems' tools number one in a recent survey.
CRM Featured News,
Posted 05 Oct 2005
Demonstrate respect for the power and choice of the individual by leading with strategic change.
Viewpoints,
Posted 01 Oct 2005
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Magazine Features,
Posted 01 Oct 2005
Financial institutions must respect customer data, use the Web, and respond to email to help ensure growth.
CRM Featured News,
Posted 22 Sep 2005
Upped conversion and click-through rates mark that despite declining open numbers the channel remains popular.
CRM Featured News,
Posted 15 Sep 2005
Create a strategy that brings them to life.
Viewpoints,
Posted 01 Sep 2005
CRM the Mongol way, and we ain't talkin' pencils.
Pint of View,
Posted 01 Sep 2005
Companies are undervaluing the channel as more customers seek support.
Insight,
Posted 01 Sep 2005
"Through the call center we are able to be more precise...in the evaluation of a problem."
REAL ROI,
Posted 01 Sep 2005
Tap it as a medium for retention, brand-building, and upselling opportunities.
Viewpoints,
Posted 01 Sep 2005
Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.
Magazine Features,
Posted 01 Sep 2005
Manufacturers and retailers should stop focusing on low-cost solutions and look at long-term benefits like partner collaboration.
CRM Featured News,
Posted 23 Aug 2005
Elvin Monteleone returns to manage the company's ongoing rebranding drive, but the reseller-only delivery model may stymie efforts.
CRM Featured News,
Posted 09 Aug 2005
Marketers that are in search of creative new mediums will find targeted, loyal readers online.
CRM Featured News,
Posted 09 Aug 2005
New product coverage only helped to inflate the 1990s technology bubble by focusing more on the technologies' gee-whiz factor than on the business problem they aimed to solve.
Front Office,
Posted 01 Aug 2005
Insight,
Posted 01 Aug 2005
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