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Articles: Channel Management
New solution translates voice of the customer and market research programs.
New solutions will provide relevant social data to customer service reps. (Featured on SmartCustomerService.com.)
PRC 3 of CCE Version 9 empowers agents with blended predictive dialing in an omnichannel universal queue.
Noble expands the functionality of its Maestro contact center manager portal.
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
Customer insight and sharing tools are at the heart of the new Satmetrix NPX.
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
The solution delivers marketing tools while adhering to HIPAA regulations.
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
GeoIP immediately serves localized content down to the ZIP code, without impacting speed or performance.
Six steps to address this costly challenge.
Evoq 8 introduces integration with cloud content repositories, real-time personalization, content analytics, and advocacy marketing capabilities.
New functionality allows for critical around-the-clock social media support.
Re-architect customers' journeys to deliver a unified brand experience.
The new version of SmartTouch CRM includes enhanced functionality, an improved user interface, and streamlined processes.
Mobile needs work, but retailers are accommodating smooth transitions from physical to digital shopping.
The partnership will allow for integrations with other CRM systems.
New enhancements For Cloudwords' native integrations with Marketo and Oracle Eloqua support the localization of dynamic content.
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