| Articles: Channel Management |
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With the release of its Marketing and Sales Effectiveness Suite, the company attempts to facilitate clear communication between marketing and sales.
CRM Featured Articles,
Posted 27 Feb 2007
The company announces the public availability of its community platform that helps marketers to make social networking mean more than mere viral efforts.
CRM Featured Articles,
Posted 26 Feb 2007
While overall satisfaction with e-commerce continues its upsurge, the online travel industry is feeling the competitive pressure from airline and hotel sites, and travel search engines.
CRM Featured Articles,
Posted 20 Feb 2007
The business optimization vendor reveals signed plans to acquire behavioral targeting company Touch Clarity, and launches the Discover 2 customer analytics application.
CRM Featured Articles,
Posted 15 Feb 2007
The company releases enhancements to its e-commerce engine, with improvements that are tailored for a potentially untapped midmarket, according to one analyst.
CRM Featured Articles,
Posted 15 Feb 2007
Magic Quadrant for E-Commerce '06: ATG and IBM WebSphere Commerce top the new quadrant, an examination of vendors delivering B2B and B2C e-commerce offerings.
CRM Featured Articles,
Posted 14 Feb 2007
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
CRM Featured Articles,
Posted 05 Feb 2007
The Kentucky Derby host spurs its Web site's content delivery to gallop into the winner's circle.
REAL ROI,
Posted 01 Feb 2007
Amdocs unveils version 7 of its CRM suite, a solution designed to enable service providers to deliver an improved customer experience in the ever-converging world of communications.
CRM Featured Articles,
Posted 24 Jan 2007
A new report finds that as advertisers' interest in mobile marketing increases, carriers must find a way to increase mobile advertising while keeping customer trust.
CRM Featured Articles,
Posted 23 Jan 2007
Three new LMA products from iNeoMarketing are intended to strengthen B2B customers' relationships with marketers and salespeople; one analyst says such tools can solve "an important problem."
CRM Featured Articles,
Posted 11 Jan 2007
The latest version, called Titan, is released to the company's partner network as Microsoft gears up to begin hosting the solution itself via Dynamics Live.
CRM Featured Articles,
Posted 10 Jan 2007
ForeSee Results reveals part of its retail satisfaction index, wherein holiday shoppers state their preference for immediate information and back it up with sales.
CRM Featured Articles,
Posted 08 Jan 2007
New research from Keynote indicates that consumers expect flawless online and mobile experiences, a demand that will only increase this year.
CRM Featured Articles,
Posted 08 Jan 2007
Consumers are more open to text message and mobile marketing than most companies know; some name brand businesses are taking advantage of this developing medium.
CRM Featured Articles,
Posted 04 Jan 2007
As more consumers rely on the Internet to shop for cars, dealerships look to turn online leads into sales.
CRM Featured Articles,
Posted 04 Jan 2007
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
CRM Featured Articles,
Posted 02 Jan 2007
Help drive customer loyalty with sophisticated knowledge retrieval methods.
Viewpoints,
Posted 01 Jan 2007
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
CRM Featured Articles,
Posted 29 Dec 2006
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Companies: Channel Management
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