The CRM analyst firm lays out strategies for improving bottom-line results with CRM.
CRM Featured News,
Posted 02 Nov 2004
Proactive care lessens contact center burdens and increases customer loyalty.
Viewpoints,
Posted 18 Oct 2004
The key to mass production of customer and prospect relationships is data velocity and data consolidation.
Viewpoints,
Posted 18 Oct 2004
For every successful CRM installation the customer service landscape is littered with CRM projects that didn't quite hit the mark.
Viewpoints,
Posted 18 Oct 2004
Ensuring your outbound marketing message reaches its targets.
Viewpoints,
Posted 18 Oct 2004
Improving what your most outspoken worker says to your customers.
Viewpoints,
Posted 18 Oct 2004
The techniques that assist data warehousing facilitate data fusion.
Viewpoints,
Posted 18 Oct 2004
Things are improving on the corporate information-sharing front, thanks to a number of easy-to-use technologies that support casual knowledge transfers.
Viewpoints,
Posted 18 Oct 2004
Bridging the chasm between CRM and minority business.
Viewpoints,
Posted 18 Oct 2004
The customer who opts in is the one you really want in the first place.
Viewpoints,
Posted 18 Oct 2004
Voice over Internet Protocol (VoIP) promises to simplify the integration of phone, email, and Web for e-business communications.
Viewpoints,
Posted 18 Oct 2004
The greatest opportunities ultimately remain in the medium with the highest resolution and clarity.
Viewpoints,
Posted 18 Oct 2004
Marketers who deploy the basics and best practices of direct marketing will be the ones to achieve success in establishing and maintaining long-term, profitable B2B relationships.
Experts on Call,
Posted 18 Oct 2004
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
Viewpoints,
Posted 18 Oct 2004
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
Viewpoints,
Posted 18 Oct 2004
Insight,
Posted 18 Oct 2004
SMBs want tools that can specifically address their requirements.
Viewpoints,
Posted 18 Oct 2004
The firm's goal is to achieve a number one status across every single product it has.
Benchmark,
Posted 18 Oct 2004
Colorcon's first step was to improve support and service for global customers.
Benchmark,
Posted 18 Oct 2004
|