| Articles: Channel Management |
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The Kentucky Derby host spurs its Web site's content delivery to gallop into the winner's circle.
REAL ROI,
Posted 01 Feb 2007
Amdocs unveils version 7 of its CRM suite, a solution designed to enable service providers to deliver an improved customer experience in the ever-converging world of communications.
CRM Featured Articles,
Posted 24 Jan 2007
A new report finds that as advertisers' interest in mobile marketing increases, carriers must find a way to increase mobile advertising while keeping customer trust.
CRM Featured Articles,
Posted 23 Jan 2007
Three new LMA products from iNeoMarketing are intended to strengthen B2B customers' relationships with marketers and salespeople; one analyst says such tools can solve "an important problem."
CRM Featured Articles,
Posted 11 Jan 2007
The latest version, called Titan, is released to the company's partner network as Microsoft gears up to begin hosting the solution itself via Dynamics Live.
CRM Featured Articles,
Posted 10 Jan 2007
ForeSee Results reveals part of its retail satisfaction index, wherein holiday shoppers state their preference for immediate information and back it up with sales.
CRM Featured Articles,
Posted 08 Jan 2007
New research from Keynote indicates that consumers expect flawless online and mobile experiences, a demand that will only increase this year.
CRM Featured Articles,
Posted 08 Jan 2007
Consumers are more open to text message and mobile marketing than most companies know; some name brand businesses are taking advantage of this developing medium.
CRM Featured Articles,
Posted 04 Jan 2007
As more consumers rely on the Internet to shop for cars, dealerships look to turn online leads into sales.
CRM Featured Articles,
Posted 04 Jan 2007
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
CRM Featured Articles,
Posted 02 Jan 2007
Help drive customer loyalty with sophisticated knowledge retrieval methods.
Viewpoints,
Posted 01 Jan 2007
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
CRM Featured Articles,
Posted 29 Dec 2006
The results from this year's holiday shopping are in, with most retailers posting impressive customer satisfaction scores; last year's leaders raise the bar for service.
CRM Featured Articles,
Posted 27 Dec 2006
The e-service vendor's latest release eyes unifying email and chat capabilities to provide agents with a holistic view of the customer.
CRM Featured Articles,
Posted 20 Dec 2006
Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts.
CRM Featured Articles,
Posted 19 Dec 2006
A new report finds that mobile use is becoming pervasive and encourages marketers to dive in now, despite difficulties with dissimilar carriers and wary consumers.
CRM Featured Articles,
Posted 19 Dec 2006
M2M Holdings snatches up Knova to add Web self-service technology to its growing CRM offerings; more acquisitions may follow, pushing a message of choice with consolidation.
CRM Featured Articles,
Posted 18 Dec 2006
After years of improving citizen satisfaction, e-government scores have leveled off, a possible sign of improving private sector Web sites.
CRM Featured Articles,
Posted 15 Dec 2006
ISV partnerships in the past have been strictly tech-driven, but a new study reports that marketing and sales capabilities are also becoming important attractors in these relationships.
CRM Featured Articles,
Posted 12 Dec 2006
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Companies: Channel Management
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