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Articles: Channel Management
Oracle to offer co-browsing as a integral part of its Service Cloud.
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
Seventy-nine percent don't see their companies as ready to make the digital shift.
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
Attensity Q lets companies view trending information through real-time data streams.
Multichannel customer journeys can make or break your business.
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.
New solutions offer tools for program management, community engagement, marketing communications, and fundraising.
Cyara Five performs testing on IVR, speech recognition, routing, and other contact center capabilities. (Featured on SpeechTechMag.com.)
The cloud-based ONE Engagement Hub helps brands create personal interactions across touchpoints.
Weighted Campaign Influence provides marketers with insights into campaign performance.
The 'build it and they will come' rule has been thrown out of the playbook. Follow your customers and find your fit in the multichannel world. (Featured on SmartCustomerService.com.)
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
The risk and opportunity of promising seamless customer experiences.
TouchCommerce's new TouchConnect solution is designed to accelerate consumer adoption of customer self-service,
EICC 8.0 reflects a rebranding of technologies acquired during Enghouse Interactive's acquisition of Zeacom.
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