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Articles: Channel Management
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
Community relations is now a crucial practice; Web sales remains a strong revenue stream.
CRM software is becoming as important as nuts and bolts.
Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
Channel management and communications merge in the partners' new single-click integration.
Customers want better marketing processes, regardless of the communication channel.
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
Leaders include eGain, iPhrase, KANA, and KnowledgeBase, with RightNow and ServiceWare designated as strong performers.
The number one reason companies are letting go of CRM is to gain access to people and expertise.
The venue to reinforce the brand day in and day out is the contact center.
It's almost impossible to satisfy the customer without internal agreement on brand experience and how to deliver it.
The fashion forward boutique gains a unified view of its luxury-item customers by improving order management and sales.
The multichannel CRM solutions provider capitalizes on strong history and subject matter expertise to delve into the customer interaction management space.
Customers are choosing aggregator sites for their wide-ranging offerings and convenience.
IAC is betting that Web self-service technology, specifically natural-language capabilities, will continue to mature.
At some point you must decide who runs your sales organization and how it will be run.
Top businesses use some of these nine strategies to increase customer loyalty.
Address these key issues and implement right-time marketing.
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