Hot Prospects,
Posted 01 May 2003
CRM is turning call centers into profit centers.
Magazine Features,
Posted 01 Apr 2003
Follow these 10 steps and you'll have information that really means something, rather than just have a lot of data that confuses more than it informs.
Magazine Features,
Posted 01 Apr 2003
Switching CRM vendors is a tough, but often wise, decision.
Magazine Features,
Posted 03 Mar 2003
Business Process Automation: Buzzword or Business Imperative?
Insight,
Posted 01 Mar 2003
Hot Prospects,
Posted 01 Mar 2003
CRM is making it as easy for international companies to share information among offices scattered across the globe as it is for them to share it with coworkers down the hall. The secret to mastering this in your company is to follow these 10 essential guidelines.
Magazine Features,
Posted 02 Feb 2003
FedEx has been able to integrate business processes and provide customers with a single point of access for all shipping needs. To do so the company devised a three-prong approach to CRM.
Magazine Features,
Posted 02 Feb 2003
An overarching goal of RTE lies with the need for process automation to manage the detailed steps involved in moving transactions and business events from start to finish.
Viewpoints,
Posted 03 Jan 2003
The Edge,
Posted 23 Dec 2002
Golf USA uses portals to build relationships with and sales for franchisees.
REAL ROI,
Posted 16 Dec 2002
Using CRM, Bernina speaks the language of both dealers and customers.
REAL ROI,
Posted 16 Dec 2002
To improve relationships with and increase profits from the channel companies must treat those partners as well as they would their customers.
Magazine Features,
Posted 13 Dec 2002
Onyx Software Corp. Wednesday started shipping updated versions of its customer and partner portals that have been rebuilt on XML standards.
Daily News,
Posted 12 Dec 2002
CRM in Action,
Posted 13 Nov 2002
Apropos will embed a private-label version of its Multi-channel Interaction Management Suite within the J.D. Edwards CRM application suite.
Daily News,
Posted 25 Oct 2002
ChannelWave goes to Japan; Onyx eyes China; IT investment in Asia-Pacific on the verge of growth, says IDC
Daily News,
Posted 12 Sep 2002
Magazine Features,
Posted 12 Sep 2002
The enterprise CRM suite landscape is changing, led largerly by efforts in integration.
Magazine Features,
Posted 12 Sep 2002
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