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Articles: Channel Management
More operators in the young Asia Pacific NGEV services market look to deliver these offerings as businesses migrate to IP-telephony platforms.
Metasearch 1.0 has a bad reputation, but the application of an AJAX-type interface and user-controlled content could make metasearch 2.0 an asset to airlines and customers.
Contactless payments combined with private label credit cards help speed transactions and consumer access to loyalty program information; 2007 could be the big year for no-touch checkout.
Better technology integration and closer attention to customer needs rank among the best-in-class behaviors of distributors.
Pivotal's owner is buying a Microsoft CRM partner, strengthening the bond between them for the time being.
Most email marketers have tremendous difficulty reaching consumer inboxes, but even more don't make deliverability a priority.
Wireless carriers' family calling plans are increasingly popular with customers; pricing is an important factor.
Successful e-business adoption requires vision and commitment from the top down.
Don't focus on the wrong search box.
Business Problem: The contact center is overwhelmed with basic, repetitive inquiries.
A new partner networking program is intended to help customers better leverage their customized solutions.
Some organizations grapple with attaching bottom-line value to their revamped Web sites, but crafting ROI models can help.
Companies are undervaluing the channel and its potential savings as more customers seek support.
Although the tax-collection agency's site did not receive the highest satisfaction index, it did take substantial steps to boost citizen satisfaction with its online presence.
A committee of mobile providers sets new guidelines for ethical behavior in wireless telecom, with control in the hands of the consumer.
A new IDC study predicts a focus on partnering, a movement toward on-demand, and an overall increase in software as a service availability.
Many online consumers still see cookies as spyware, and because those who want to opt out will, one analyst advises that firms make it easy for them.
WebTrends adds a marketing data warehouse to its all-new analytics package, responding to marketing execs' expectations of future growth and the need for individualized data.
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