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Articles: Channel Management
Sterling Commerce announces its acquisition of Comergent Technologies to marry Comergent's order capturing capabilities with Sterling's order fulfillment software.
Workers spend too much time sending and receiving emails, with PDA users the most overwhelmed group, according to a new study.
Relationship calling plans lead to large mobile phone usage among young consumers; coverage and reliability trump newer capabilities.
The company plans to improve its mobile computing capabilities and increase its enterprise customer base through the acquisition of Good Technology.
Thanks to convenience and consumer comfort with online shopping, a report states that this year's online holiday retail sales may touch $27 billion.
The vendor makes available its newest upgrade to its Service suite, which features nine new applications catering to self-service, assisted service, and process automation.
The BPM software provider announces the launch of Hyperion System 9 Release 9.3, which focuses on data cleansing and integrity, as well as integration.
Increased customer activity and better search engine performance will grow paid search, but companies must mind their budgets, according to a new study.
The BI vendor announces QlikView for Communities, among other products, to allow a customer's partner community easier access to its analytic toolset.
A private equity firm has entered into a merger agreement; the deal is the latest in a trend toward building a service life cycle management suite, according to one analyst.
IS provider Experian steps out of its credit checking focus to further develop multichannel marketing solutions and services with six new releases.
The information broker announces its most granular customer segmentation model yet, and acquires Estonian credit bureau Krediidiinfo.
The most profitable salespeople are the ones who can focus on high quality leads, according to a new study; organizations should provide the right opportunities and not force customer care onto sales.
A fast, cost-effective way to create a single customer view.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
The company focuses on extending sales compensation management to partners to give incentive to salespeople to provide order management data.
The service support vendor releases a new product intended to streamline a company's service requirements and to reduce service and support costs.
The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report.
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