Insight,
Posted 20 Dec 2004
Insight,
Posted 20 Dec 2004
Scouts Canada integrated its nationwide membership by unifying data.
Benchmark,
Posted 20 Dec 2004
To maximize results, personalized portals must closely align with CRM.
Viewpoints,
Posted 20 Dec 2004
The new 11i.10 release is designed to give companies a more holistic view of customers.
Daily News,
Posted 14 Dec 2004
Critical for success is a balanced solution that meets the needs of both an organization and its customers.
Magazine Features,
Posted 13 Dec 2004
The utility company uses e-billing to shift customers from the phone to the Web--and has upped customer satisfaction in the process.
Daily News,
Posted 13 Dec 2004
Think the only impressions your company makes are through branding, sales calls, and customer service? Think again. Mishandling interactions like reference management and billing can cause customer defection as quickly as a poor contact center experience
Magazine Features,
Posted 13 Dec 2004
CRM strategists often speak of improving company performance by boosting revenue on a per-customer basis. CRM magazine cuts through the hype to examine what individual customer profitability can--and cannot--do for your business.
Magazine Features,
Posted 13 Dec 2004
Active Decisions is offering Consumer Reports product information online and at retail locations to help customers make the best purchasing decisions.
Daily News,
Posted 10 Dec 2004
The BBC bolsters its use of Web analytics; Salesforce.com announces new customer wins; EDS Israel opts for CosmoCom; and more.
Daily News,
Posted 08 Dec 2004
Holiday consumers continue to prefer offline purchasing.
Daily News,
Posted 07 Dec 2004
The dealership moves from a PC-based CRM application to a Web-based solution to support its growth strategy.
Daily News,
Posted 06 Dec 2004
The key to recent redesigns lies in uniting bricks and clicks.
Daily News,
Posted 03 Dec 2004
Company President Kris Calef talks about variety, value, and growth.
Secret of My Success,
Posted 01 Dec 2004
The cable television and telecommunications service company uses quality monitoring and evaluation tools to improve service and sales.
Daily News,
Posted 22 Nov 2004
Begin to better manage the pipeline by using metrics on a consistent basis.
Benchmark,
Posted 15 Nov 2004
Distributed merchandising networks are changing the way companies build customer relationships.
Viewpoints,
Posted 15 Nov 2004
Creating true ties with partners helps to optimize sales results.
Insight,
Posted 15 Nov 2004
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