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Articles: Channel Management
The information broker announces its most granular customer segmentation model yet, and acquires Estonian credit bureau Krediidiinfo.
The most profitable salespeople are the ones who can focus on high quality leads, according to a new study; organizations should provide the right opportunities and not force customer care onto sales.
A fast, cost-effective way to create a single customer view.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
The company focuses on extending sales compensation management to partners to give incentive to salespeople to provide order management data.
The service support vendor releases a new product intended to streamline a company's service requirements and to reduce service and support costs.
The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report.
Intelligent predictive analytics helps enterprises find the vital few.
My Wedding Favors gets a major boost in convergence rates tying the knot with Kefta, a search-targeting solution provider.
The market continues its moderate growth as enterprises developed new strategies and tactics to integrate SCM with other enterprise applications.
B2B CMOs want more quantifiable results, but many still do not take the appropriate steps to acquire these numbers.
The groundbreaking Web auction site has been experiencing slowed growth in its auction business, but continues its push into text-based advertising and click-to-call functionality.
Paid search functionality gets a big boost today with both Salesforce.com and NetSuite releasing separate versions of leads tracking and management solutions with Google Adwords.
Firms have begun to respond to customer demand for quicker replies, strengthening brands and relationships in the process.
Intelligent routing and click-to-connect are some highlights of WebEx's remote service addition to its Support Center product; "[The vendor] understands service," one analyst says.
Too many customer programs focus on cost, which misses the point of CRM, according to an ICCM keynote speaker.
A new survey indicates that despite the steady growth of CRM, customer service is still a weak point that drives consumers to competitors; retail leads the poor-service pack.
Sento makes available CXP, a product that is designed to "execute" the data gathered from Web analytics software.
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