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Articles: Channel Management
Robust case management and accountability features are part of the upgrade.
Partnership provides availability of Jacada products to complement Cognizant's service offerings
Solution helps financial institutions implement social media campaigns with built-in workflows for compliance and archival.
Solution uses customer data to create a 360-degree view of a relationship based on account-level data, online and mobile banking activity, debit card and electronic bill pay usage.
Why companies are missing the consumer experience boat.
The pairing allows businesses to build and send targeted email marketing offers to their business leads and customers.
Newest features enable companies to manage user content across multiple social channels.
The app lets businesses unlock insights from social media and big data in 15 languages using sentiment analysis and entity extraction.
Yes/No Response allows Trumpia users to gain immediate feedback from their subscribers with 'Yes' or 'No' answers via mobile text.
CRM Evolution panelists uncover the need to use CRM for more than just selling tickets.
The app makes self-service portals easier for companies to make and for customers to use.
The solution offers improved agent efficiency and case management through updates in service level agreements, automation, in-app mashups, Mobile Service Desk, and reporting.
Batchbook users can now drag in a file of contacts, setup custom contact profiles, and create lists, all in one step.
The application unifies and customizes communications across multiple interaction channels.
The offering can act as landing pages that link to company Web pages or as a company's primary Web site.
Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution.
The call center outsourcing company now offers Web and Internet communications services.
The solution is aimed at reducing caller frustration and in-bound call time by offering users a menu-driven interface across mobile and Web channels.
Recording can improve compliance, quality monitoring, and coaching for customer service via video conferencing.
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