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Articles: Channel Management
New partnership lets firms sync contact center solutions with operations and order management.
Brands need to revise their digital, mobile, and call center strategies.
[24]7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution. (Featured on SpeechTechMag.com.)
Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.
ClairVista launched LE Mobility as part of its Live Expert video chat customer service system.
The partnership brings CRM integration to phone answering and routing systems.
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
Tellwise delivers new interface and Smart Messages with LinkedIn, Twitter, and Facebook integration across PC, smartphone and tablet platforms.
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
Integrated technologies hold great promise for the future of CRM.
Moxie's mobile-optimized Web Self-Service provides relevant information throughout the customer journey and across devices.
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
Predictive marketing platform helps retail marketers ensure accurate data on millions of customers.
Oracle to offer co-browsing as a integral part of its Service Cloud.
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
Seventy-nine percent don't see their companies as ready to make the digital shift.
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