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Articles: Channel Management
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
The Kentucky Derby host spurs its Web site's content delivery to gallop into the winner's circle.
Amdocs unveils version 7 of its CRM suite, a solution designed to enable service providers to deliver an improved customer experience in the ever-converging world of communications.
A new report finds that as advertisers' interest in mobile marketing increases, carriers must find a way to increase mobile advertising while keeping customer trust.
Three new LMA products from iNeoMarketing are intended to strengthen B2B customers' relationships with marketers and salespeople; one analyst says such tools can solve "an important problem."
The latest version, called Titan, is released to the company's partner network as Microsoft gears up to begin hosting the solution itself via Dynamics Live.
ForeSee Results reveals part of its retail satisfaction index, wherein holiday shoppers state their preference for immediate information and back it up with sales.
New research from Keynote indicates that consumers expect flawless online and mobile experiences, a demand that will only increase this year.
Consumers are more open to text message and mobile marketing than most companies know; some name brand businesses are taking advantage of this developing medium.
As more consumers rely on the Internet to shop for cars, dealerships look to turn online leads into sales.
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
Help drive customer loyalty with sophisticated knowledge retrieval methods.
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
The results from this year's holiday shopping are in, with most retailers posting impressive customer satisfaction scores; last year's leaders raise the bar for service.
The e-service vendor's latest release eyes unifying email and chat capabilities to provide agents with a holistic view of the customer.
Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts.
A new report finds that mobile use is becoming pervasive and encourages marketers to dive in now, despite difficulties with dissimilar carriers and wary consumers.
M2M Holdings snatches up Knova to add Web self-service technology to its growing CRM offerings; more acquisitions may follow, pushing a message of choice with consolidation.
After years of improving citizen satisfaction, e-government scores have leveled off, a possible sign of improving private sector Web sites.
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