| Articles: Channel Management |
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FrontRange links Holocaust survivors and their families with relatives and events from the past.
Benchmark,
Posted 01 Jul 2005
The U.S. postmaster general speaks about how traditional marketing can enhance the Web and other, more advanced ad mediums.
Daily News,
Posted 30 Jun 2005
IBM announces a services-oriented architecture initiative geared toward business partners, ISVs, and SIs; Siebel and IBM extend their partnership to offer a developer kit.
Daily News,
Posted 29 Jun 2005
When it comes to wireless services, messaging has a significant lead over playing games, gambling, reading, and watching movies.
Daily News,
Posted 20 Jun 2005
OrderMotion fills Goldspeed.com's need for order-tracking and improved CRM.
Benchmark,
Posted 01 Jun 2005
CEM promises to be the new level of strategic differentiation and innovation for businesses.
Viewpoints,
Posted 01 Jun 2005
It's vital to understand customer objectives and align them with the right tools and support processes through service level management.
Viewpoints,
Posted 01 Jun 2005
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
Magazine Features,
Posted 01 Jun 2005
Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones.
Daily News,
Posted 24 May 2005
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
Daily News,
Posted 23 May 2005
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
Daily News,
Posted 18 May 2005
Community relations is now a crucial practice; Web sales remains a strong revenue stream.
Daily News,
Posted 16 May 2005
CRM software is becoming as important as nuts and bolts.
Magazine Features,
Posted 02 May 2005
Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
Magazine Features,
Posted 02 May 2005
Channel management and communications merge in the partners' new single-click integration.
Daily News,
Posted 26 Apr 2005
Customers want better marketing processes, regardless of the communication channel.
Daily News,
Posted 18 Apr 2005
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
Daily News,
Posted 11 Apr 2005
Leaders include eGain, iPhrase, KANA, and KnowledgeBase, with RightNow and ServiceWare designated as strong performers.
Daily News,
Posted 08 Apr 2005
The number one reason companies are letting go of CRM is to gain access to people and expertise.
Viewpoints,
Posted 01 Apr 2005
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Companies: Channel Management
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