| Articles: Channel Management |
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Companies are undervaluing the channel as more customers seek support.
Insight,
Posted 01 Sep 2005
"Through the call center we are able to be more precise...in the evaluation of a problem."
REAL ROI,
Posted 01 Sep 2005
Tap it as a medium for retention, brand-building, and upselling opportunities.
Viewpoints,
Posted 01 Sep 2005
Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.
Magazine Features,
Posted 01 Sep 2005
Manufacturers and retailers should stop focusing on low-cost solutions and look at long-term benefits like partner collaboration.
Daily News,
Posted 23 Aug 2005
Elvin Monteleone returns to manage the company's ongoing rebranding drive, but the reseller-only delivery model may stymie efforts.
Daily News,
Posted 09 Aug 2005
Marketers that are in search of creative new mediums will find targeted, loyal readers online.
Daily News,
Posted 09 Aug 2005
New product coverage only helped to inflate the 1990s technology bubble by focusing more on the technologies' gee-whiz factor than on the business problem they aimed to solve.
Front Office,
Posted 01 Aug 2005
Insight,
Posted 01 Aug 2005
WebSideStory's new offering lets marketers measure the ROI on keyword searches.
Daily News,
Posted 01 Aug 2005
The payoff can be substantial.
Viewpoints,
Posted 01 Aug 2005
A multichannel flower retailer's handling of peak holiday call volume blossoms.
REAL ROI,
Posted 01 Aug 2005
Extend the reach of your CRM application beyond its traditional silos.
Viewpoints,
Posted 01 Aug 2005
Self-service done right--in the right enterprise--can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions
Magazine Features,
Posted 01 Aug 2005
Radio frequency ID tagging is no longer a what-if question, but other questions remain.
Insight,
Posted 01 Aug 2005
The company looks outward to incorporate personalization and content management into the e-commerce aspect of its business.
Benchmark,
Posted 01 Jul 2005
FrontRange links Holocaust survivors and their families with relatives and events from the past.
Benchmark,
Posted 01 Jul 2005
The U.S. postmaster general speaks about how traditional marketing can enhance the Web and other, more advanced ad mediums.
Daily News,
Posted 30 Jun 2005
IBM announces a services-oriented architecture initiative geared toward business partners, ISVs, and SIs; Siebel and IBM extend their partnership to offer a developer kit.
Daily News,
Posted 29 Jun 2005
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Companies: Channel Management
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