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Articles: Channel Management
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
It's been a long and wasteful battle, but are we nearing the end of the war between marketing and sales?
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
Magic Quadrant for EMM '08: Until buyers are using EMM solutions as platforms, vendors can't be marked for their ability to deliver.
Forrester says "persuasive" content management relies on having technology and marketing personnel understand each other.
The latest CRM products and partnerships from Redmond's software juggernaut have set industry tongues wagging about whether Microsoft has finally forced its way to the forefront -- or if it was ever destined to be a true leader in the first place. Plus, an exclusive interview with Microsoft Chief Executive Officer Steve Ballmer.
Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.
Mobile WiMax will transform the way consumers interact with technology -- but only if it's widely available.
Inertia will only keep customers in place for so long.
Maybe someday. In the meantime, Genius.com has unveiled a solution that strives to bridge the departmental divide.
A recent study from the SSPA finds "higher-than-expected" gains in customer community and wiki adoption.
On-demand business intelligence may make it easier to get insight whether you're big or small.
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
Teradata's reselling of Trillium DQ offerings offers a boost in master data management for enterprises.
Ventana Research's latest benchmark study lays out the difference between the two, and suggests why the "E" might have more future success than the "R."
Helpstream's new Summer 2008 release looks to move beyond traditional knowledge management; one pundit believes the company "has done it better than anyone."
Using customers to benefit customers brings marketing intelligence to a whole new level.
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