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Articles: Channel Management
LiveOps' Spring 08 On-Demand Call Center Platform comes amid widespread thinking in the industry that customer service's future lies with hosted and managed contact centers.
5 keys to sustainable self-motivation.
New research shows about two-thirds of businesses are using the latest tools, but there are questions over the extent of penetration.
Is on-demand marketing the way of the future?
Critical information is still bound up in cumbersome spreadsheets.
The expanded partnership between eVergance and Jive Software underscores a growing need to provide tools enabling online consumer forums.
Manage the performance, result by result.
Marketo smooths out pay-per-click campaigns that were costing more (and producing less) than they should.
Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM?
SAP and Microsoft make big moves to embrace smaller customers.
The deal spotlights the ever-increasing importance of social networking, particularly in the B2B space.
With Amdocs CES 7.5, the company looks to usher in a new era in which consumers control the purchasing process.
IDC outlines best practices for an oft-overlooked selling job, and shows that it's more important than some realize.
A new study by Gartner identifies the top priorities for any business trying to improve its customer service.
They're not exactly employees, and they're not quite customers, but your channel partners can be equally important -- and you can't just direct them by remote control.
RealPeopleRatings.com's survey reveals which businesses provide the best customer service, and where they stand with consumers.
Email continues to play a strong role in marketing campaigns, but improvements are still in high demand.
An interesting year ahead: new technologies to be harvested, new markets to be explored, and new ideas hovering on the brink of reality.
With Antenna Software, the sales force for satellite-service provider DirecTV gets information when it's most needed.
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