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Articles: Channel Management
Affiliate Summit East '08: And 7 mistakes to avoid.
eTail East '08: Consumers just want to buy from someone they can relate to.
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
An easy 4 steps to help improve sales compensation plans.
Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
Business Problem: Subpar email response forces unhappy customers to live agents.
As email service providers extend their expertise to SMS and text messaging, consumers may have to be induced to respond.
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
The vendor launches a new bookmarking solution for sales and marketing materials.
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
It's been a long and wasteful battle, but are we nearing the end of the war between marketing and sales?
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
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