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Articles: Channel Management
The voice of the customer helps Intuit in an online revamp.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Entellium's crisis played out on Twitter, live.
Will the Grinch steal retail's favorite season?
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Instead, invest more in your best customers.
Paperless payments reduce staff support, errors, and overpayments.
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
Forrester Research examines the growing field of social CRM and shows where the value lies.
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
Vendors can make huge strides by improving partner relationships.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
An often-overlooked technique can add significant value to your marketing spend.
A multitouch, multimedia approach can multiply your marketing results.
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