| Articles: Channel Management |
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Help drive customer loyalty with sophisticated knowledge retrieval methods.
Viewpoints,
Posted 01 Jan 2007
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
Daily News,
Posted 29 Dec 2006
The results from this year's holiday shopping are in, with most retailers posting impressive customer satisfaction scores; last year's leaders raise the bar for service.
Daily News,
Posted 27 Dec 2006
The e-service vendor's latest release eyes unifying email and chat capabilities to provide agents with a holistic view of the customer.
Daily News,
Posted 20 Dec 2006
Loyalty leaders outperform loyalty laggards in payment options, item delivery, and post-sale customer support; Victoria's Secret and Walgreen's are click-and-mortar standouts.
Daily News,
Posted 19 Dec 2006
A new report finds that mobile use is becoming pervasive and encourages marketers to dive in now, despite difficulties with dissimilar carriers and wary consumers.
Daily News,
Posted 19 Dec 2006
M2M Holdings snatches up Knova to add Web self-service technology to its growing CRM offerings; more acquisitions may follow, pushing a message of choice with consolidation.
Daily News,
Posted 18 Dec 2006
After years of improving citizen satisfaction, e-government scores have leveled off, a possible sign of improving private sector Web sites.
Daily News,
Posted 15 Dec 2006
ISV partnerships in the past have been strictly tech-driven, but a new study reports that marketing and sales capabilities are also becoming important attractors in these relationships.
Daily News,
Posted 12 Dec 2006
As online shopping among teenagers continues to grow, retailers must focus on teens' relationship to technology and family to reap the most from this market, according to a new report.
Daily News,
Posted 11 Dec 2006
Unica releases the latest version of its Web-analytics product, Affinium NetInsight 7.1, focused on ease of use and tighter multichannel tie-ins.
Daily News,
Posted 05 Dec 2006
Marketers across the pond should get to know bloggers' unique e-commerce habits to tap blogging's potential and tailor Web sites to meet these consumers' needs.
Daily News,
Posted 05 Dec 2006
Companies will be able to track and publish partner success metrics to partners' homepages.
Insight,
Posted 01 Dec 2006
Nearly half of U.S. adults have concerns about shopping online and distrust email, causing problems for companies that interact with customers via the Internet.
Daily News,
Posted 30 Nov 2006
The opportunity for text-message marketing would seem to be growing as more cell phone users get SMS savvy, but consumers still fiercely guard their numbers.
Daily News,
Posted 28 Nov 2006
Cyber Monday, the online retailer's Black Friday, will see the highest level of spending for this post-Thanksgiving shopping day of any year to date; high interest in e-retail popularity will continue year 'round.
Daily News,
Posted 27 Nov 2006
Banks must focus on listening to their customers and tweaking their services to help improve retention and cross-sell initiatives; a study says that Wachovia leads in online banking satisfaction.
Daily News,
Posted 22 Nov 2006
Sterling Commerce announces its acquisition of Comergent Technologies to marry Comergent's order capturing capabilities with Sterling's order fulfillment software.
Daily News,
Posted 21 Nov 2006
Workers spend too much time sending and receiving emails, with PDA users the most overwhelmed group, according to a new study.
Daily News,
Posted 21 Nov 2006
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Companies: Channel Management
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