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Articles: Channel Management
15 tips for making sure it does.
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
Medallia Mobile 2 offers many new features to foster customer engagement across an organization.
Telerik Sitefinity CMS now comes with inline editing, an HTML5-based module for Google Analytics, and a dynamic administration dashboard.
Conversation Analytics tracks what happens on the call and extracts marketing and sales data.
New InteractionStore helps Message Studio clients understand customer context and adapt marketing campaigns in real time.
My:Time Mobile lets customers start a service interaction, stop, and resume later at their convenience.
The acquisition of Xtify, a mobile messaging platform provider, will add to IBM's mobile marketing capabilities.
Expanded solution allows FirstRain to further tap into social and mobile cloud technologies to help businesses accelerate their customer company transformation.
New self-serve tool helps nonprofits boost online engagement.
B2B advertisers can now target and reach specific companies on Facebook with Demandbase and dedicate spend on the businesses that matter most.
New product turns inactive email subscribers into active customers again.
Amazon topped the latest eChannel Retail Benchmark study after its mobile channels outperformed the brand's Web site.
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
New cloud-based platform puts data and insights at marketers' fingertips.
Dialer, ACD, and IVR are included in the product offering.
Adobe Campaign joins Adobe Marketing Cloud solutions.
The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.
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