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Articles: Channel Management
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
Side-by-Side Heatmaps lets users see every mouse click, scroll, and move simultaneously.
The Datorama platform lets brands see all of their marketing data in one unified interface.
Key features of Starmount Connect and Engage 3.0 include clienteling and integration to leading solutions for omnichannel commerce.
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Commence CRM Version 5.5 offers instant messenger, Microsoft Word integration, calendar syncing, and mobile features.
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
Dynamic Targets automatically updates and refines marketing distribution lists.
Dialog Dashboard becomes the latest part of the Splice Dialog Suite for building and measuring campaigns.
Used correctly, this medium can pay off big for your business.
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
A pioneer of Bitcoin-friendly software for retailers, 3dcart aims to make online selling more secure.
The two companies also entered into a strategic agreement to integrate their solutions for mutual customers.
Hosts can set up meetings in fewer steps, and attendees have social log-in option.
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
New features in Spaces by Moxie include simpler user interfaces, tighter security, a chat translation function, and easier content management.
Powered by the new Salesforce1 Customer Platform, 1 Touch Service allows companies to build and embed service within any product, app, or experience.
Clarabridge 6.1 brings collaboration and engagement together in one application.
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