| Articles: Channel Management |
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A new study finds that company response to service emails are in a downward spiral; can best practices reverse the slump?
Daily News,
Posted 09 Apr 2007
Oracle and SAP are the big kahunas in the Forrester Wave for partner management, but there are numerous others to choose from among on-demand and specialty vendors.
Daily News,
Posted 09 Apr 2007
The company releases Spring 2007, featuring Web 2.0 multichannel measurement, an upgrade that according to one analyst is fashionable for Web-analytics vendors.
Daily News,
Posted 02 Apr 2007
A look at Web 2.0.
Viewpoints,
Posted 01 Apr 2007
Next-generation customer care solutions.
Viewpoints,
Posted 01 Apr 2007
Poor online retail performance needs to be addressed, despite continued industry growth; a 32 percent problem rate from the holiday season hasn't been fixed.
Daily News,
Posted 30 Mar 2007
The local online advertising market is poised for rapid growth from its current $4.3 billion annual revenue due to heavy competition and new businesses entering the fray.
Daily News,
Posted 22 Mar 2007
A Gartner report also identifies a 50 percent increase in total identity crimes and underscores the importance that companies take preventive measures to ensure customer satisfaction.
Daily News,
Posted 21 Mar 2007
Satisfaction ratings are falling for government Web sites as commercial sites raise the bar for online experiences; the private sector may have much to teach the public sector.
Daily News,
Posted 20 Mar 2007
North American contact centers trail their counterparts throughout the world when it comes to areas like average wait times, establishing SLAs, and crafting business continuity plans.
Daily News,
Posted 20 Mar 2007
Salesforce.com's Spring '07 release features AppSpace, a veritable on-demand lovechild of MySpace and AppExchange for the business user.
Daily News,
Posted 19 Mar 2007
Small and medium businesses are quick adopters of Web 2.0, fueled by cost and performance pressures, according to a new study from AMI.
Daily News,
Posted 12 Mar 2007
Telecommunications companies are communicating better with their customers online, but still lag tech and retail outfits, according to The Customer Respect Group.
Daily News,
Posted 06 Mar 2007
The customer experience management specialist delivers the latest version of TeaLeaf CX and a new application to go with it, intended to give real-time insight about transactions to e-businesses.
Daily News,
Posted 05 Mar 2007
Business Problem: A company can't determine which Web-site factors either drive conversion rates or detract from a customer's experience.
Re:Tooling,
Posted 01 Mar 2007
Server management solutions provider DirectNet turns to Green Beacon to reduce the sales force's resistance to working together.
REAL ROI,
Posted 01 Mar 2007
With the merger complete, the two BPO powerhouses announce new unified branding and a refreshed approach to the industry.
Daily News,
Posted 01 Mar 2007
The Philadelphia Eagles and Baltimore Ravens have turned to Epic Cycle to personalize their Web sites.
Insight,
Posted 01 Mar 2007
With the release of its Marketing and Sales Effectiveness Suite, the company attempts to facilitate clear communication between marketing and sales.
Daily News,
Posted 27 Feb 2007
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Companies: Channel Management
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