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Articles: Channel Management
A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
The voice of the customer helps Intuit in an online revamp.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Entellium's crisis played out on Twitter, live.
Will the Grinch steal retail's favorite season?
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Instead, invest more in your best customers.
Paperless payments reduce staff support, errors, and overpayments.
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
Forrester Research examines the growing field of social CRM and shows where the value lies.
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
Vendors can make huge strides by improving partner relationships.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
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