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Articles: Channel Management
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
Forrester Research examines the growing field of social CRM and shows where the value lies.
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
Vendors can make huge strides by improving partner relationships.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
An often-overlooked technique can add significant value to your marketing spend.
A multitouch, multimedia approach can multiply your marketing results.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
Optimization will improve customer relations and increase revenue.
In a multigenerational workforce, knowledge transfer becomes an ever-more-complicated challenge.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
A focus on Web analytics and the ability to measure online marketing combine to counter the stress of a down economy.
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