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Articles: Channel Management
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
One Unica executive (a former industry analyst) is calling the new Interactive Marketing product -- powered by Affinium 7.5 -- "the most significant release the company has made since its inception."
A cosmetics company relies on its customers to share the beauty of its brand.
A loyal fan base is the best defense against a declining economy.
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
Advertising Week NY '08: While television attracted the most viewers during the Olympics, the CEO of NBC Universal gives online media medals of its own.
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Customers still want to speak to live agents, but companies aren't making it easy for either side, according to a new report.
A new Event Manager module aims to take the 'manual' out of manual labor.
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
TreeHouse Interactive's channel management suite gets an overhaul in advance of integration with Oracle CRM On Demand.
Gartner Web Innovation Summit '08: Computing on the Web today means community, collaboration, and consumerization.
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Gartner CRM Summit '08: Industry analyst provides recommendations in keeping interactions with the customer skin-deep.
Your Web site can drive conversion rates.
The Mailman: Des Cahill -- chief executive officer, Habeas.
The Rethinker: Kevin Bandy -- partner & manager of directory sales and marketing transformation, Accenture.
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