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Articles: Channel Management
On-the-go work processes carry risks along with rewards.
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Dynamic documents extend the lifespan of your work.
NRF Annual '09: Petsmart and Urban Outfitters weigh in on what retailers must do with the horror of 2008 behind them and projections of a difficult 2009 ahead.
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.
Effectively managing customer experience online.
The research firm compares the top vendors in the space.
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
A process-based approach is key.
Customer retention is one thing. Identifying the right ones to retain is another.
Analysts weigh in on content management trends for the New Year.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
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