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Articles: Channel Management
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Research indicates that the use of social networks among small businesses will double over next 12 months.
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
The company expands its online marketing platform with a new text-messaging solution.
Optimize sales resources through effective use of territory alignment.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
Mastering the multi-sourced call center.
A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
The voice of the customer helps Intuit in an online revamp.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Entellium's crisis played out on Twitter, live.
Will the Grinch steal retail's favorite season?
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Instead, invest more in your best customers.
Paperless payments reduce staff support, errors, and overpayments.
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