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Articles: Channel Management
Brainshark helps FitLinxx pump up customers' use of fitness technology.
Assisted living is a growth industry, but one suffering from information overload.
Eloqua extends the reach of its marketing message with some outside Web-event expertise.
Government 2.0 comes to the Twitterverse.
Could an infusion of Web 2.0 in the public sector change the way we view constituent service?
Floggers of these bons mot need a punch in the bouche.
CSO Insights' Sales Performance Optimization '09: Barely half of all reps made quota last year. Something has got to change.
The switch to digital TV broadcasts is upon us—or is it?
So speak softly and carry just 140 characters.
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Actions, not information, are the true mark of intelligence.
Magic Quadrant '09: This year's roundup shows continued investments -- and more than a few shakeups.
New research from Forrester warns companies to invest in customer service — or else.
Make sure your self-service is providing the right service.
Optimize e-commerce with purchase incentives.
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
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