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| Articles: Channel Management |
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The CRM vendor enhances sales force features and contact management through intricate integration with Microsoft Outlook.
Daily News,
Posted 24 Mar 2008
Microsoft Convergence 2008: While some analysts leaven criticism of Microsoft's Dynamics offerings with restrained praise, one recent report suggests the company "continues to lag rivals significantly" and should give up on CRM entirely.
Daily News,
Posted 14 Mar 2008
Varonis excels beyond Excel and into marketing automation.
REAL ROI,
Posted 01 Mar 2008
A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.
Magazine Features,
Posted 01 Mar 2008
LiveOps' Spring 08 On-Demand Call Center Platform comes amid widespread thinking in the industry that customer service's future lies with hosted and managed contact centers.
Daily News,
Posted 27 Feb 2008
5 keys to sustainable self-motivation.
Viewpoints,
Posted 15 Feb 2008
New research shows about two-thirds of businesses are using the latest tools, but there are questions over the extent of penetration.
Daily News,
Posted 14 Feb 2008
Is on-demand marketing the way of the future?
Viewpoints,
Posted 12 Feb 2008
Critical information is still bound up in cumbersome spreadsheets.
Viewpoints,
Posted 08 Feb 2008
The expanded partnership between eVergance and Jive Software underscores a growing need to provide tools enabling online consumer forums.
Daily News,
Posted 06 Feb 2008
Manage the performance, result by result.
Viewpoints,
Posted 05 Feb 2008
Marketo smooths out pay-per-click campaigns that were costing more (and producing less) than they should.
REAL ROI,
Posted 01 Feb 2008
Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM?
Reality Check,
Posted 01 Feb 2008
SAP and Microsoft make big moves to embrace smaller customers.
Insight,
Posted 01 Feb 2008
The deal spotlights the ever-increasing importance of social networking, particularly in the B2B space.
Daily News,
Posted 18 Jan 2008
With Amdocs CES 7.5, the company looks to usher in a new era in which consumers control the purchasing process.
Daily News,
Posted 16 Jan 2008
IDC outlines best practices for an oft-overlooked selling job, and shows that it's more important than some realize.
Daily News,
Posted 10 Jan 2008
A new study by Gartner identifies the top priorities for any business trying to improve its customer service.
Daily News,
Posted 09 Jan 2008
They're not exactly employees, and they're not quite customers, but your channel partners can be equally important -- and you can't just direct them by remote control.
Magazine Features,
Posted 01 Jan 2008
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