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Articles: Channel Management
Mobile CRM has been around for years, but Apple's handheld device has upended everything. Now vendors are rewriting applications, companies are rethinking the BlackBerry's seeming stranglehold, and users are wondering what's next. The answer may be nothing less than a CRM revolution, and a chance for Apple to enter the enterprise.
A small direct-marketing business extends its operations with Infusionsoft CRM.
With Axeda's help, Varian Medical Systems remotely tends to its cancer-fighting radiation-oncology equipment.
Brainshark helps FitLinxx pump up customers' use of fitness technology.
Assisted living is a growth industry, but one suffering from information overload.
Eloqua extends the reach of its marketing message with some outside Web-event expertise.
Government 2.0 comes to the Twitterverse.
Could an infusion of Web 2.0 in the public sector change the way we view constituent service?
Floggers of these bons mot need a punch in the bouche.
CSO Insights' Sales Performance Optimization '09: Barely half of all reps made quota last year. Something has got to change.
The switch to digital TV broadcasts is upon us—or is it?
So speak softly and carry just 140 characters.
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Actions, not information, are the true mark of intelligence.
Magic Quadrant '09: This year's roundup shows continued investments -- and more than a few shakeups.
New research from Forrester warns companies to invest in customer service — or else.
Make sure your self-service is providing the right service.
Optimize e-commerce with purchase incentives.
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
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