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Articles: Channel Management
Make sure your self-service is providing the right service.
Optimize e-commerce with purchase incentives.
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Despite a slight drop in customer satisfaction, e-commerce and retail put up a strong fight against the economy.
A new study finds WFO had a very good 2008, despite the economic downturn.
ANA TV & Everything Video Forum '09: No matter what screen the consumer's looking at, the video message still needs to connect.
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
User-Generated Content Expo '09: What's the value of a video that's been seen a million times, if no one buys anything?
BlackBerry Media Event: The smartphone provider describes the release as "the easiest upgrade ever."
User-Generated Content Expo '09: Executives of iStockphoto explain how passion -- backed by user insight -- can be the foundation for a booming business.
A provider of software for lead generation and Web analytics releases a new product to further segment and target prospects.
Oracle BI Forum: Blending BI and performance management can lead to operational and management excellence.
Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.
Cut costs and improve customer service with self-service software.
AlwaysOn OnMedia '09: More people are viewing content online than on any other channel, forcing advertisers to venture out of their comfort zones.
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